Toyota of Orlando

Savanah, Anna and Rafael thank you so much for the help I love new rav4 I'm glad o waited for the right one

Refused to work with me because I am out of state. Never heard this before in my life but they only sell cars to customers who live in Florida.

Savanah me encanto su amabilidad y atención gracias por ayudarme con transferir mi placa y ayudarme con la información de mi banco

Gracias por la atención el día de hoy con la compra de mi carro nuevo Savanah

Horrible experience trying to buy a vehicle here. They mark up their tickets way to high. I have a growing family, and as a family we decided that we needed a vehicle big enough to support our growing needs. Given how high interest rates are and really hardly any incentives to help with purchasing…. We reluctantly were on the hunt for something big enough to support our needs. When I put in a request to see a vehicle for on Toyota of Orlando’s lot, I was hounded for days by phone calls and texts about said vehicle. When I finally had a moment to respond back to the online sales department, I told them I would not be interested in the vehicle if there was any dealership mark ups above MSRP. Sadly after 30min of chatting and reassurances that there were no Market Adjustments…. We decided as a family to come in later that day. Mind you I do not agree with the interest rates and zero incentives to want to Finance the vehicle. So I decided to pull out cash in hand to make a purchase if we came to an agreement on the right OTD costs…. Needless to say, the gentleman lied to me on the phone, I get to the dealership ready to make a purchase, just to see a giant Market Adjustment sticker for over well over $5k and then a $1500 charge for the dealer shipping the vehicle in! The sales employees kept telling me let me talk to my manager about the MA, I don’t make the price. Mind you I have cash in hand ready to walk off the lot in a new vehicle. They would not budge and instead tell me they prefer selling cars at these higher prices because someone will eventually pay it because they are desperate enough. I’ll say this again though, I was sitting in the dealership $57k in hand ready to buy, This dealership turned me away. Just so some “greater fool than I” will purchase this vehicle for $68k. What a race to the bottom and sadly the greed and arrogance of this dealership to continue to push families to spend so much on a vehicle is ridiculous. Save your money! Go some where that values you as a customer. We went to a different dealership found exactly what we wanted with out the crazy MA prices and poor sales tactics.

Treated rudely by service consultant. Will not bring back vehicle. Consultant said he didn't know which oil my vehicle takes. I told him that I made an online appointment and that my vehicle was an option for service. I bring my Toyota there for service and decided to bring my 2020 Chevrolet. However, I will no longer bring my any of my vehicles due to the lack of professionalism.

Terrible Experience at Toyota of Orlando - Misleading Sales Tactics and Refusal to Return Downpayment I recently had an extremely disappointing experience with Toyota of Orlando. I visited the dealership on June 6th with my wife to inquire about the 2023 new RAV4. Unfortunately, this visit turned out to be a complete nightmare. We made it clear to person about the raw4, who was wearing a white shirt, that we were interested in purchasing the RAV4 XLE Premium with specific key features such as a back door button, open/close functionality, and a sunroof. However, when we were seated at the table with man in white shirt, another salesman in blue shirt took over the conversation. Man in white shirt told to man in blue shirt that we wanted xle premium trim. And we asked about white color. To our surprise, man in blue shirt informed us that they had the exact same model in transit, but without the leather seats. It was only after we signed the paperwork, which conveniently lacked any mention of the trim or additional options, and made a downpayment of $4500 that we discovered the truth. Nobody had bothered to mention that the white RAV4 we were purchasing was actually a downgraded version compared to the black one we initially saw. When we realized this, we approached the dealership to request a swap for the premium model we had originally intended to purchase. However, we were met with resistance and informed that the premium model came at a higher cost, making it impossible for us to adjust our payments accordingly. We were left feeling completely trapped and deceived by Toyota of Orlando. We had not yet taken possession of the vehicle, as it was still in transit and not a special order. Despite this fact, the dealership refused to return our downpayment. It is absolutely absurd that they would hold onto our money when we have not received anything in return. The entire experience has been incredibly frustrating and stressful for my wife and me. Toyota of Orlando's sales tactics were misleading, and their refusal to rectify the situation and return our downpayment is simply unacceptable. I strongly advise anyone considering doing business with this dealership to think twice. There are plenty of other reputable dealerships that value their customers and prioritize honest and transparent transactions.

Very shady. Big, busy place. We called 2hrs ahead to check on them having a truck in stock. They confirmed yes. We drove 2 and a half hours to see it and when we got there, the person we talked to was “on lunch”. She said her name was Charlotte, but her name isn’t listed on this site as an employee. They walked us around the lot looking for it. When we got back inside, they looked it up and said it sold the day before. Classic get you in the door tactic. Will never come here again. Zero stars. I really wouldn’t be surprised if Charlotte is a code.

Ricardo muy excelente la atención mostrándome el carro y Antonio muy cordial consiguiéndome el pago correcto y Savannah un amor completo terminando el papeleo

Franco, cruz and savanah were amazing this is my 3rd time here and the service was exceptional this is why I always come here