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INFINITI of Ontario

(2,328 reviews)
Visit INFINITI of Ontario
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–3:00pm
Sunday 10:00am–7:00pm Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (909) 480-4138 (909) 480-4138
Used (909) 962-8945 (909) 962-8945
Service (909) 962-8943 (909) 962-8943

Reviews

(2,328 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Ontario from DealerRater.

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Attentive customer service and will go the extra mile

Jorge Aragón is the MAN, he was attentive, he helped us all the way trough the process. I can definitely recommend him to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Thankful for our purchase and experience with Infiniti

MOURIS HADDAD and MANUEL FUENTES exceeded my expectations in purchasing a new car! The car buying process can be overwhelming especially with someone with not so good of credit! (Just being honest) never did they make me feel not welcomed or ashamed of my situation. Instead they treated my husband and I with such respect and as a valuable customer! My husband's and I are in ministry and we just thank God for allowing us to cross paths with these 2! They were wonderful and i will recommend them to anyone interested in purchasing a vehicle even if Infiniti is not there 1st choice. My husband is now considering purchasing his car next month based on the customer service this weekend and car selection. Again, thank you to Manuel and Mouris. Respectfully, Angela and Daylon Phillips

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The staff was so friendly and helpful! Carols is the best!

This is like my third Infiniti and by far Ontario is the best! Our salesperson Carlos went above and beyond and helped us find the best car that exceeded our expectations! The entire team was friendly and made this experience the best one we can possibly have. We will definitely be going back for our future cars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very helpful

Very helpful and friendly. Didn’t try to get more money out of me. I told him what I wanted and he did better than that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Car buying experience

My experience yesterday at Infiniti of Ontario was exceptional. From the moment I stepped into the showroom and met with Walter, I felt very comfortable and the entire process was easy from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Leased a q50

To be honest I was planning to go to Oxnard Infiniti I came to this dealership only for one thing and one thing only Mouris .. I believe in people buy from people they like.. Mouris is by far the most hard working salesman I know.. he goes far and beyond when it comes to customer service . I definitely give him a 5 star wish it had more I’d give him a 10. Highly recommend him with my friends and family . Thanks Mouris!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Geat Experience!!!

Let's face it! Buying a car can be exciting and troublesome. Exciting in that you're shopping for your (new or used) car. Troublesome comes when it's time to negotiate on price. At Infinite of Ontario, I had a great experience. Luis was professional and knowledgeable. This car buying experience was better than others I have had in the past.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My NEW INFINITY Q50S

Jorge made this experience fun, informative, easy and satisfying. He is the real deal and I will be recommending him and Infiniti to my friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Q60 purchase

I went into Ontario Infiniti on a whim, and ended up training my 2004 Infiniti g35 in for the Q60 coupe silver sport. I worked with Luis during this purchase. He was patient and not pushy at all. The whole staff worked with me and I went home with a new car. The experience was great and painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best customer service from a dealership!

After going to a local dealership, I was looking for a car through AARP. I was immediately contacted by Saul Lopez from Infiniti of Ontario. He stated that he would get back to me soon with a quote on the car that I was interested in. I went back to the initial dealership that I started at and after consideration decided to purchase a car from them. I had an appointment for 6:30. In the meantime, I received a email from Saul Lopez with a quote for the same car at a lesser price. I quickly canceled the appointment at the initial dealer. I arrived at Infinity of Ontario at 7:40 to meet with Saul. I loved the car and the price and decided to buy it. After meeting with Luis, the accountant to take care of the financial aspect, we were greeted and congratulated on our new purchase by the sales manager, Eric Dalpena. The teamwork & dediction demonstrated by the Associates at this dealership was outstanding! They stayed with my honey & I until after 11 p.m. If not for the excellent customer service by Saul, I would have purchased the same car from another dealership for a higher price! I'm really grateful for this hard-working young man who shows dedication not only to his job but his customers as well. The customer service we received at Infiniti of Ontario by far outweighed the service that we received at the other dealer. Thank you Infiniti of Ontario!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.