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INFINITI of Ontario

(2,354 reviews)
Visit INFINITI of Ontario
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–3:00pm
Sunday 10:00am–7:00pm Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (909) 480-4138 (909) 480-4138
Used (909) 962-8945 (909) 962-8945
Service (909) 962-8943 (909) 962-8943

Reviews

(2,354 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Ontario from DealerRater.

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3rd Lease with Infinity

Jorge Aragon was very accommodating and made sure that we get a good deal on our third lease with Infinity. Love the new location and will definitely recommend the location to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent customer service

Just leased a Q50 from Ontario Infiniti and had an amazing experience and smooth handling of the business dealing with one of their representatives “internet manager “ Mr Tony Alcantar. Fantastic individual that did everything in is power to accommodate my requests and expectations on the deal. Also commend Mr Walter Pituch on is introduction in recognizing everything that Infiniti an the vehicle offers to the driver client. Excellent facility and without a doubt recommend Ontario Infiniti to all my buddies and clients for the experience provided. Antonio

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Found our new Infiniti dealership

After two new car purchases and 7 years of routine service on both cars at Infiniti of Palm Springs, I refuse to go back. I started to look outside of my local area for a new dealership as my wife’s 2017 QX60 lease was up. I found Infiniti of Ontario and gave them a call. I spoke with Miki and explained my situation, needs, and what I was looking for. He called me back shortly with all options and we made a deal. I scheduled an appointment to come to Infiniti of Ontario the next weekend to make a final decision and ended up leaving with a new 2020 QX60. At the dealership we were greeted warmly by reception who notified Miki that we arrived and was introduced to Mouris whom assisted my wife and I with the completion of the deal. Mouris was a true pleasure to work with. He was patient, warm, and welcoming. He took the time explained everything thoroughly and most importantly with a smile. Luis the finance manager was very helpful and kind as well, taking time to explain everything in detail ensuring my wife and I understood all terms of the agreement. I have found my new dealership and Infiniti of Ontario has gained a new customer moving forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing experience

This is my second Infiniti lease and the experience has been the same both times .. Mr Jorge Aragon is the most professional and personable person I’ve dealt with at any and all dealerships that I’ve ever gone to. Jorge makes coming back due to how he treats people and how easy it is to go in and lease and leave plus he is detailed oriented and patient and explained everything to me about the car and then some .. I will refer all my friends co workers and family to Mr Jorge Aragon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lovely people to do business with

Infiniti of Ontario was fantastic. I've been there before for simple car services, but when it came down to buying/leasing a car, it was out of this world. They were honest, spared no detail, and were down to earth. Great location, and an even more incredible staff. I would recommend this spot to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Easy to deal with and quick

We were happy with the deal we got. Impressed with the helpfulness. Surprised how quick we were able to buy our car. Overall very pleased

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jorge Aragon was really a pleasure to work with. He was...

Jorge Aragon was really a pleasure to work with. He was extremely knowledgeable about the Infiniti vehicles and did an excellent job representing your Infiniti and the Ontario dealership! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The staff was extremely helpful! I needed to get out of...

The staff was extremely helpful! I needed to get out of my vehicle because of the negative equity, and they exceeded my expectations by going above and beyond! I have purchased several cars over the years, and have never had a better experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always a pleasant experience

Jorge is the best! Gives you the best deal up front. Very little negotiation necessary. Really cares about the customer experience. No hassles at all .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service. Beyond happy.

Mouris professionalism as well as knowledge made it easier for my wife and I to walk away with a new Infiniti qx50. We are beyond happy, not only did Mouris make our visit very welcomed he also provided us with various options that met our needs. I will definitely come back in the near future and purchase another Infiniti with Mouris. I highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.