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AutoNation Cadillac West Palm Beach

(964 reviews)
Visit AutoNation Cadillac West Palm Beach
Sales hours: 12:00pm to 5:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday 12:00pm–5:00pm
New (866) 414-5521 (866) 414-5521
Used (855) 278-4785 (855) 278-4785
Service (855) 279-6997 (855) 279-6997

Reviews

(964 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Cadillac West Palm Beach from DealerRater.

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Excellent Service!!

Jay is absolutely amazing! Incredibly responsive and pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

As always, it was a pleasant experience. The main reason we buy our cars there is your service department

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The best dealership!!

My experience was excellent! We are so happy we purchased our new Escalade there. The entires staff was so great to work with especially our salesperson Perry and the GM John. Would definitely recommend to all of our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very clean facilities and friendly people.

They were courteous and did a great job on my repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service and repairs

Great personal service, delivered as promised. Nice people. Nice waiting area. All very professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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VP of construction

To date I have never had a bad experience yet. The rates are fantastic and the service is tremendous. Buying a Cadillac was one of the best decisions I ever made!! Thank you for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fantastic process

Benny Martinez rocks!!!!! He was personable, efficient, helpful with impeccable customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful Service

My "Advisor", Jay is always concise, timely and helpful in everything that is needed. My service has always been great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Pleasant experience

All was taken care of in a timely manner. I was given a loaner car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good spot. Friendly,professional for the most part

My service rep was John a new hire but with a great deal of experience. Mild-mannered easy going and friendly man. He took care of my needs and was informative. I briefly dealt with Jay on the phone prior to arriving. No patience, seems unhappy and is short with customers just shy of being rude. Anyway, I took my car for scheduled maintenance and my the technicians soiled my carpets. I was disappointed that no one had thought of that most basic part--do not return car to client dirtier than how it arrived. I called to complain to service dept manager Ron. He understood my concerns and apologized. He asked me to return so issue can be taken care of. For the most part, this place and staff are tops.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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