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Val Ward Cadillac

(1,310 reviews)
Visit Val Ward Cadillac
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–6:00pm
Tuesday 8:00am–6:00pm 7:30am–6:00pm
Wednesday 8:00am–6:00pm 7:30am–6:00pm
Thursday 8:00am–6:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (833) 612-6098 (833) 612-6098
Used (866) 475-6232 (866) 475-6232
Service (833) 649-5018 (833) 649-5018

Reviews

(1,310 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Val Ward Cadillac from DealerRater.

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your 15 word review is ridiculous , just accept the

your 15 word review is ridiculous , just accept the service was very good. Jamie explained the charge to me and was very nice .

Rating breakdown (out of 5):
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  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

The service department is very helpful and went out of

The service department is very helpful and went out of there way to help us!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

There service appointment went flawless.

There service appointment went flawless. They have a very nice facility and every employee we dealt with was polite and professional.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Stopped in without an appointment.

Stopped in without an appointment. Jamie came right out to meet us and arranged to have our XT-4 serviced and cleaned right away. Really appreciated his willingness to help.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great Price, excellent sales center good inventory I

Great Price, excellent sales center good inventory I highly recommend this dealership for any one located in SW Florida

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

The assistance of the customer service dept was helpful

The assistance of the customer service dept was helpful and appreciated, but the cost of the repair was absurd.. I don’t necessarily blame Val Ward Cadillac, but they didn’t seem to mind the abusive pricing.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us this feedback. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

Nothing but excellent experiences.

Nothing but excellent experiences. They have exceeded every expectation I have had! Griffin has been exceptional!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Allan has always been able to advocate for the cars and

Allan has always been able to advocate for the cars and services provided. Thank you Allan!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Thank you for your kind review; we are happy to pass along your comments to Allan here at Val Ward Cadillac, Inc.! We look forward to your next visit! Take care!

The salesman that I worked with on this purchase was

The salesman that I worked with on this purchase was great to deal with and made the deal easy and enjoyable.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

All staff member treated my visit with the upmost

All staff member treated my visit with the upmost importance. Treated my vehicle like it was their own.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!