Val Ward Cadillac

Complete satisfaction! Well trained sales staff, fair pricing and and outstanding service overall. 100 percent recommendation.

My advisor kept me well informed and the work performed was as expected. Always a good visit at this dealership. Lots of good people!

Both broken parts wete replaced. Door guards were added to car. Jane is an excellent service representative.

great service no high pressure salesman very knowledgeable would definitly refer others in family to deal with ryan

I always get the best service when I bring my car in for service. Never have any complaints!

You will be loosing a FANTASTIC employee when Dan retires. He is devoted and goes out of his way to help. He is very special.

Jane the our service person is always good to work with. The car was clean when we got it back. I requested no car wash. They read it this time on the invouce.

It was a pleasure to work with Allan. He was very knowledgeable and helpful. It was the best car buying experience I’ve ever had.

I've dealt with many car dealerships throughout my life time and Val Ward is way above the rest. I have absolute confidence in there Service department also, and my dealings with Jane Flesch have been exemplary. Will definitely be purchasing my next Cadillac again from Val Ward.

We bought our new car from Sam. This is our Fifth Cadillac we have bought over the years. This was our first at Val Ward. We have used Val Ward for service. Dave McKinney is excellent. He is one of the reason we purchased a new car from Val Ward. Sam is awesome and explained everything. Besides being late he made up for that and stayed over and spent a lot of time with us. Lisa Bronson was awesome also. She was a delight. Only hiccup we had was we had a 3:00 PM appointment with Sam to buy the car. We arrived at 2:55 PM and was told that Sam would be late he was delivering a car. Jose Villar told us he would be late. He did not treat us like a new customer buying a new car. Kind of took the fun out of our special day. He just told us we would have to wait. Told him we were buying a new car and trading a car in and needed something to be scraped off the car and could they do that while we wait. He said Sam will do it when he gets there. Did not seemed to care at all about us being new Cadillac customers. Dealership I have used before accepted and treated us as family when we bought our first car. None of that from Jose. We were offered nothing from him. We were blown away that how he runs the front display showroom. We went and found two chairs and sat down to wait. My wife could not believe how we were treated or not appreciated. We do understand people get busy but for management not to acknowledge that we were new customers we felt not welcomed or appreciated! Giving Sam and Lisa and Dave 5 stars. I would give Jose Villar 0 stars! You need to treat people with respect and even if your having a bad day fake it and I should never have to be telling that this ever happened.