Reviews
Everyone did good with one disappointing issue: car prep.
Everyone did good with one disappointing issue: car prep. It was delivered after an employee drove it 200+ miles from Daytona Beach to Ft Myers. He/she should have notified service that the vehicle pulled to the right. Within 24 hours of receipt, I was back for an alignment. Also, the dashboard went black two times within two weeks of receipt. had to drive it back 30 minutes with no dashboard (all black) to get two software updates on the computer dash and one on the audio system. All this should have been done before delivery while the vehicle sat on their lot for almost a week. Otherwise, am happy with the XT4.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us feedback about your experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (239) 939-2212 so we can work towards a resolution.
consistently efficient and thorough in explanations and
consistently efficient and thorough in explanations and scope of vehicle inspection. Will have all service work done at the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Excellent service and support.
Excellent service and support. On time with little wait. All concerns were addressed. Knowledgeable staff and professional in every aspect.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Dave and Jane are awesome.
Dave and Jane are awesome. Took care of our needs and could not have been more accommodating. Treated with respect and care. would highly recommend Val Ward to family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the high star rating! We hope you have a great day!
Excellent service, sales help and overall a positive
Excellent service, sales help and overall a positive experience. Jose and Bill could not have been nicer and I felt taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Jamie is a Prince.
Jamie is a Prince. His honesty is amazing and I totally trust him and his advice. He worked so hard with my warranty company and basically “won” the battle. This man needs a raise!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Haubey, thank you for your kind review; we are happy to pass along your comments to Jamie here at Val Ward Cadillac, Inc.! We hope to see you soon!
The process to make appointment was fast and easy.
The process to make appointment was fast and easy. All the staff is very pleasant. The concierge service is amazing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! We hope to see you soon!
Friendly Courteous service words long words long words
Friendly Courteous service words long words long words long words long words long words long
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
After making a few inquiries online to see if Val Ward
After making a few inquiries online to see if Val Ward had the particular car I was looking for so I test drive it. Upon entering the showroom there were a few salesmen hanging around chit chatting. Julio approached me with a welcoming smile and a genuine interest in helping me complete exactly what I came to do. After test driving the Cadillac LYRIQ, I was blown away by the silence of the vehicle and the smooth ride and peppy acceleration. I truly fell in love!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Karen, we're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. We sincerely value your business and look forward to your next visit!