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Scanlon Acura

(428 reviews)
Visit Scanlon Acura
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:30am–5:30pm
Tuesday 8:00am–8:00pm 7:30am–5:30pm
Wednesday 8:00am–8:00pm 7:30am–5:30pm
Thursday 8:00am–8:00pm 7:30am–5:30pm
Friday 8:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (239) 491-0444 (239) 491-0444
Used (239) 491-0550 (239) 491-0550
Service (239) 491-0396 (239) 491-0396

Reviews

(428 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scanlon Acura from DealerRater.

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Professional, patience, and spectacular

The salesman was extremely kind and truly helpful when looking for a used car. He didn't pressure me into buying anything right away either, which I thought was impeccable. He was truly an honest and sweet man.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

My first Scanlon Acura experience

Five stars! We worked with Sam and he gave us his full attention. He helped us choose our new van and got us the best price! We love our new van and couldn't be happier with what we spent to acquire it!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent Customer Service!

This is by far the best dealership I have dealt with. Their salesman Sam Oris de Roa was very professional and very kind! He always had the correct answers to all my questions, and made my buying experience very pleasant. Very happy with the experience, will buy from this dealership again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing Customer Service

I had been a little jaded with a recent car buying experience at a used car center and was a bit tentative walking into this dealership. Those feelings quickly resolved with the help of everyone I met at Scanlon Acura and especially Phil. He was patient and really listened to what I was looking for and what would best suit the needs of my family and budget. I will return here for my next Acura and gladly refer everyone I know or meet to this dealership. Thank you to Phil and Scanlon Acura for setting the bar high!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

By far: The highest quality vehicles and customer service !

Our family has purchased several vehicles from this dealership for many years. This is an A+ dealership and we wouldn't consider shopping anyplace else !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very friendly, professional organization

From the moment I stepped into the showroom, I was treated with courtesy and a hint of enthusiasm. Everyone I met was friendly and seemed please I was there. My sales associate, Dan Clifford, was recommended by my friend, who told me 'Dan was a great guy'. And yes he was, along with everyone else that I came in contact with. I purchased a 2016 RDX. The whole process was very comfortable and smooth, including business manager , Victor Bout. I came back a few days later to purchase some addition accessories, and again was treated like family. I am comforted in the feeling that when I return for other services in the future, I will again be happy with my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great service

I purchased a used BMW from your dealership about a year ago.We live in Atlanta but have a place down there. Soon after the service engine light came on and your repair service was great. This week the battery went dead, on Sunday, and no one in Ft Myers would touch the car. We left the car outside and on Monday Andrew called and said no problem. The battery was replaced and works well. On the way home I noticed the air was not working. I looked the problem up and found out if you jump start the car or change the battery the car goes int o Transport mode. Andrew and Aaron assured me the problem would be fixed. Within an hour they got the equipment needed from the Lexus division and they removed the code and the car runs great. Just wanted to let you how much I appreciate Andrew and Aaron and all the help they were and you should be proud to have them as part of your team. Without taking the car to the BMW dealership, no one else would touch the car. I called the BMW dealership and was told since I took thee car elsewhere to change the battery it would cost me $155 to remove the code. Needless to say they will never get my business. Just wanted to say thanks. Regards, Gerry Kenna

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sometimes a business really shines when things go wrong. We are so glad that we were able to get things right for you quickly, and done right! Enjoy the BMW

Awesome Car Buying Experience

This dealership really goes above and beyond!!I have been waiting for the last 6 years and now finally my husband and I were ready to take the leap on an MDX. This may seem crazy but we took our 4 yr old son with us and we had no issues our Saleman Phil and everyone at scanlon acura made the purchase of our MDX fast and simple the longest part was learning all the cool tech things on the new MDX. I would highly recommend this dealership they really take care of you through the whole process. I am so excited to finally have my Dream Car!!!Thanks for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We know a happy family means happy times! We are so glad we were able to make this purchase a special one for you. Thank you for letting us know Phil treated you right! Enjoy the dream machine!

Awesome and Fast Car Buying Experience!

This dealership really goes above and beyond!!I have been waiting for the last 6 years and now finally my husband and I were ready to take the leap on an MDX. This may seem crazy but we took our 4 yr old son with us and we had no issues our Saleman Phil and everyone at scanlon acura made the purchase of our MDX fast and simple the longest part was learning all the cool tech things on the new MDX. I would highly recommend this dealership they really take care of you through the whole process. I am so excited to finally have my Dream Car!!!Thanks for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Customer Service

I could not have asked for a more personable sales person. Kim was exceptional and exceeded my expectations. She listened to me and knew exactly what I wanted and needed. Kim found the perfect car for me and I absolutely love it. I cannot stop singing her praises to everyone and anyone who will listen. Victor in Finance offered a package that beat my credit union which is very rare. I am so thankful for the excellent customer service I received from both which created an impeccable car buying experience for me. If you are considering buying a car I strongly recommend Kim and Victor at Scanlon Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for letting others know about your experience here at Scanlon Acura. Writing a review takes time, and we appreciate your time. The next time you are in the market, please consider us to be at your service!