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2021 consumer dealer award
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2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,045 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scanlon Lexus from DealerRater.

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Outstanding service

I have been buying and servicing cars with Scanlon since 2006 and am using the same service advisor. Dan Hoffman is just outstanding and makes it a pleasure to bring the car in. He is a credit to his profession.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great dealership .From sales to service to car washes...

Great dealership .From sales to service to car washes would recommend Scanlon Lexus for both sales and service.Finance department explain all well. New vehicle will be fromScanlon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Michael Diaz made buying our RX350 an easy wonderful...

Michael Diaz made buying our RX350 an easy wonderful experience. Thank you Michael and Scanlon Lexus for a 100% satisfaction experience. ONLY complaint is your choice of TV stations in your waiting area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Sam Vince was very responsive to my inquiry about a car....

Sam Vince was very responsive to my inquiry about a car. He sent me the, specs, photos, & vehicle information immediately. He worked with me on the price to make it fit the budget and was great to work with from beginning to end. I’d happily buy a car from Sam again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I can't say enough about the quality of this dealership...

I can't say enough about the quality of this dealership and even more the quality of service provided by salesman Jessie Robinson. He treated me very well and is thoroughly versed in the product knowledge of the Lexus brand. If you are in the market for a new or preowned Lexus you really need to stop by and see Jessie at Scanlon Lexus. The entire experience was nothing short of outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Having bought my Lexus at Scanlon, I know what a quality...

Having bought my Lexus at Scanlon, I know what a quality operation they have. Michael Peterson was terrific when I brought my car in for service. It is first class in every department. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent service!

I always have an excellent experience with the service department. Mr. Dan Hoffman answered all my questions and took care of everything. He is very professional and very knowledgeable . He is an asset to the service dept and to the company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Owner

Outstanding service as usual from the Scanlon team. Easy to book appointment. Everything explained thoroughly. Service completed timely and recommendations were appreciated by Dan Hoffman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Made same day appointment and they fit me in and...

Made same day appointment and they fit me in and completed all service timely. The service was done and a heavy rainstorm ensued. They pulled my vehicle into the service bay waiting area and let me wait until the storm passed and provided me refreshments in their lounge while I waited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Bob is our recommended service advisor!

Great service experience as always at Scanlon Lexus. Bob took care of my IS300 and got it ready from a recall in less than 4 hours. He offered me a loaner and I went out from the dealership until my car was ready. I consider Scanlon Lexus my first and unique place to buy and service my cars, cause they make you feel home. Here a picture of my wife's car ( NX300) that will go on service tomorrow and the loaner from Scanlon (the RX350) . What a great experience!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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