Skip to main content
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(847 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scanlon Lexus from DealerRater.

Want to share your experience with this dealership?

Write a review

Ray Matthews, Darrin Fordiani, Bruce Hartman, Bill Smith

I just purchased my fourth Lexus from Scanlon Lexus; I obviously love Lexus and this dealership. Ray sold me my last 3 cars and he is very knowledgeable, helpful, caring and friendly. Every time I am on the service schedule he notices it and calls me to ensure that I was happy with my service. Ray greets me in the showroom when I come in for a complimentary wash and follows up promptly when I have questions. He is so professional and cares about each of his customers so that he knows what they like. Robin Francis handled the paperwork very professionally and explained everything well. Bill Smith runs an amazing team and always greets me with a big smile and asks if there is anything he can do for me. Bruce Hartman has been my service representative for years and always takes great care of me and my car. Darrin Fordiani has sold me parts and always takes excellent care of me. If he has to order something, he follows up and calls me as soon as it's in. Amazing service! Kudos to my Scanlon Lexus team! They are why I keep returning and I consider them family. The Lexus experience is world class and we all like to be treated like royalty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow, what a great review of Scanlon Lexus of Fort Myers! You mentioned every part of our business in this review; Sales, Parts, and Service. We are so pleased to hear that we have made you happy on all touch points here at our store. Enjoy your new Lexus, we are here for that 5th car when you need us!

Buying

Paul Melendez was our sales associate. He was professional, friendly, personable and very energetic. You can tell he really cares about his customers. Paul puts you at ease and is knowledgeable and trustworthy. I would recommend Paul repeatedly to anyone who is buying a Lexus or a used car at Scanlon Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We sure do appreciate the kind words about Paul and Scanlon Lexus. We hope that you give our service department a chance to "put you as ease" as well! Enjoy the car!

Paul Melendez

Paul Melendez, our sales consultant was VERY friendly and knowledgeable of the Lexus products. Due to his winning personality and knowledge, our purchase was very easy, and our repeat business will be with Scanlon Lexus and Paul Melendez.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

2014 ls 460

I can not say enough about the scanlon lexus. They are honest and make the buying experience very easy. Marc and Annette are very professional and they both did exactly what they promised. Annette was knowledgeable about the ls and is clearly well trained on the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

"Consistantly Pleasing Experiences"

Our fourth purchase/lease experience with Ray Matthews was handled exactly like the previous three, totally pleasing. His knowledge of, and enthusiasm for, the product speak volumes to his professionalism. Ray makes the purchase experience as pleasant as possible. Glen Conway in the service department exudes the same qualities as well. His "service after the sale" reinforces our belief that we receive very good value with Scanlon Lexus and keep us coming back car after car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

For a smooth deal see Annette@ Scanlon

This was the third Lexus we purchased from Scanlon and we have been more then satisfied. Annette was our sales rep and she was delightful, organized and knowledge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

It was a great experience getting a new car from lexus

Paul Melendez was a great sales person he really did help us get a new car at our price range and a very honest person

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Scanlon Lexus of Fort Myers is the best

Bruce Hartman, service consultant, went over, above and beyond to service our Lexus RX 350! He contacted Lexus for a good faith effort on replacing our radio amp that had already been replaced 20 months ago. Lexus agreed to split the cost with us and we were back with music within a week! The care and efficiency of the service department and Bruce was top notch. We can't recommend Scanlon Lexus enough and are pleased that Lexus cooperated with the request. That is why we have purchased several Lexus automobiles!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the review! We will give your feedback to Bruce and thank you for choosing Scanlon for service on your RX350!

Scanlon Lexus is simply the best for sales and service!

My husband and I have purchased four new Lexuses and leased one over the last 7 years, and each time we have worked with Ray Matthews to close the deals. "Number crunchers" Marc Wozny and Denny Koenig were also instrumental in putting the deals together. Doug Grollmus and Glen Conway have always been our respective service managers. It has been so nice to have the consistency of working with the same people each time we go to Scanlon Lexus. Our experience there has always been positive, and personally I can't imagine buying or leasing a car anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Doug Cahn Was Amazing!

My sales professional, Doug, was such a pleasure to work with. He is hones, professional, friendly, caring and instantly felt like family. He worked amazingly hard to meet my demands and made the process a breeze. I told him that he needed to be included in the purchase as an added option. I am looking forward to staying in contact with him during my ownership with my fabulous new car and going to him for all of my future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.