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Lexus of Birmingham

(1,560 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (888) 721-0913 (888) 721-0913
Used (888) 769-4077 (888) 769-4077
Service (888) 772-0319 (888) 772-0319

Reviews

(1,560 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Birmingham from DealerRater.

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This is our 2nd purchase from Lexus of Birmingham and

This is our 2nd purchase from Lexus of Birmingham and multiple Toyota purchases prior to those all different regions / states and cannot say enough good things about Lexus of Birmingham, by far the smoothest, easiest, most stress free car buying experience. No pressure sales, no forced mark ups, addons and transparent through the whole process. We had the pleasure of working with Chase Merck, Fred in Finance, Buz Boyd the GM and Joseph Straub, and all of which were an absolute pleasure to work with. Absolutely LOVE our new GX 550 and look forward to our next purchase from Lexus of Birmingham. Don't waste your time shopping anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Zachm, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Joe Zech and staff did very well on showing all features

Joe Zech and staff did very well on showing all features of the Lexus and on helping with setting up the Lexus app on phone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Cary, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!

This is our 2nd purchase from Lexus of Birmingham and

This is our 2nd purchase from Lexus of Birmingham and multiple Toyota purchases prior to those all different regions / states and cannot say enough good things about Lexus of Birmingham, by far the smoothest, easiest, most stress free car buying experience. No pressure sales, no forced mark ups, addons and transparent through the whole process. We had the pleasure of working with Chase Merck, Fred in Finance, Buz Boyd the GM and Joseph Straub, and all of which were an absolute pleasure to work with. Absolutely LOVE our new GX 550 and look forward to our next purchase from Lexus of Birmingham. Don't waste your time shopping anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Zachary, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

This dealership provided a great buying experience.

This dealership provided a great buying experience. Everyone was extremely professional and knowledgeable. I would highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Lexus of Birmingham. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

Compassion, patient and very knowledgeable.

Compassion, patient and very knowledgeable. I will highly recommend anyone of my family to buy a car at the Lexus dealership. As of now three of my family members have purchased a Lexus. My family member has been very happy with the vehicle they chose.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

We were very fortunate to have a great salesman.

We were very fortunate to have a great salesman. He was friendly, not pushy, knowledgeable and very helpful. I would definitely recommend Jon Parnell to a friend looking to buy a Lexus

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Roy, we're happy you found our staff to be so supportive during your experience here at Lexus of Birmingham. Thank you again for leaving us this response!

Took my vehicle in May 16, 2025.

Took my vehicle in May 16, 2025. Christina Rembert is my new service rep. She was extremely helpful, professional and knowledgeable. My car was serviced in a timely manner and Michelle made checking out a breeze. I've always had good service from Lexus of Birmingham. Thank you Christina and Michelle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Barbara, thank you for taking the time to leave a review for us at Lexus of Birmingham. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!

Justan gave us an amazing experience, very informative,

Justan gave us an amazing experience, very informative, and made finding our perfect luxury car easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Birmingham. Please don't hesitate to reach out if there's anything additional we can do for you.

Easy to work with, buying process was straightforward and

Easy to work with, buying process was straightforward and fast! Very happy with Terry and his service. I came from out of state to purchase and Terry stayed after hours to meet with me because I ran into traffic on my way to the dealership. I appreciated that greatly. We had been in contact for several days before my visit and I always received answers and info quickly and in great detail. Great buying experience. I also appreciated the fact that I wasn’t pushed to go one way or the other and none of the confusing tactics were used to try and squeeze more money out of my pocket. I knew the out the door price before ever leaving my home. It may of been farther for me to drive but I prefer Lexus of Birmingham over my local Lexus dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Lexus of Birmingham. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

The dealership was nice, and the salesperson made the

The dealership was nice, and the salesperson made the experience easy and to the point. I will definitely visit this dealership for my next vehicle purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Lexus of Birmingham. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!