Reviews
Taylor was excellent and helped get me and my new F-250
Taylor was excellent and helped get me and my new F-250 out the door in just over an hour. Everyone was very welcoming and helpful. Overall, great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceptional first class treatment no short cuts in
Exceptional first class treatment no short cuts in meeting customer needs. I strongly recommend Franklin Lincoln!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Rob, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford of Franklin to have earned it.
Kalab was fantastic and truly attentive.
Kalab was fantastic and truly attentive. He was honest, direct, and a pleasure to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cody and Denzel were easy to work with.
Cody and Denzel were easy to work with. No pressure sale of super duty truck was at the top of the list on deal for truck.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Bart, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great customer service, i been there for oil change ,
Great customer service, i been there for oil change , multipoint inspection, and a repair of a tire sensor, without any appointment my car was recived. Catrina has been efficient and very kindly 5 starts for her and the crew.The service has been quick and effective. Thanks Ford crew.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience.
Great experience. Was not pressured into a purchase and answered all my questions. Simple process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
My experience purchasing a 2023 Navigator started off
My experience purchasing a 2023 Navigator started off really well. I felt like I got a competitive price, and the dealer offered the convenience of delivering the vehicle to my hometown, which made the buying process incredibly smooth. However, the post-purchase experience quickly turned into a headache. Despite multiple assurances from the dealer that the Navigator was completely blemish-free and there were "no excuses to be made for this vehicle", I found a noticeable scratch on it upon delivery. I was asked to get an estimate to repair it, which I did from multiple places to get a fair price for the dealer, but then they ghosted me and never responded. It's incredibly frustrating when promises aren't kept, especially when you're left hanging after doing what they asked. If there was no intent to resolve, the dealer should have had the courage to tell me straight up, rather than waste my time. I would strongly encourage other buyers to think twice if considering a purchase "sight unseen". It's a shame, because had this situation been handled better I would've had nothing but great things to say.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Cody, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 800-6500 to share more details about your visit so we can make things right.
My experience purchasing a 2023 Navigator started off
My experience purchasing a 2023 Navigator started off really well. I felt like I got a competitive price, and the dealer offered the convenience of delivering the vehicle to my hometown, which made the buying process incredibly smooth. However, the post-purchase experience quickly turned into a headache. Despite multiple assurances from the dealer that the Navigator was completely blemish-free and there were "no excuses to be made for this vehicle", I found a noticeable scratch on it upon delivery. I was asked to get an estimate to repair it, which I did from multiple places to get a fair price for the dealer, but then they ghosted me and never responded. It's incredibly frustrating when promises aren't kept, especially when you're left hanging after doing what they asked. If there was no intent to resolve, the dealer should have had the courage to tell me straight up, rather than waste my time. I would strongly encourage other buyers to think twice if considering a purchase "sight unseen". It's a shame, because had this situation been handled better I would've had nothing but great things to say.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hi Cody, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Ford of Franklin. We would like to make this up to you, if we still can. Please reach out us at (615) 800-6500 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.
It and out fast.
It and out fast. Spoke with Jordan on a Friday made plans to drive and look at it Saturday. I drove 4 hours from Missouri for the Jeep gladiator. In and out in 2½ hours. Everyone seemed very friendly and they were busy as well
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Edward, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Catrina my service manager is always so accommodating and
Catrina my service manager is always so accommodating and efficient. She?s a real asset. I love this dealership?s nice lounge and free coffee.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Debby, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.