Ford of Franklin

Always friendly and do good work. They explain all the work they are going to do prior to doing the wrk and how much it is going to cost.

Chris was great. The repairs took a little longer than anticipated due to frozen bolts. The vehicle is driving great. Price quoted was honored. It?s an extra long trip for me but I have had problems with ALL the other Ford dealerships in Nashville. I would highly recommend this dealership

2nd f150 from FF great job, handled everything on line got lower interest rate, they put 6k dollars more in my trade than any dealer in Memphis, 5 stars

My experience was pleasant overall. My battery replacement was done promptly and quickly. I was informed at every step in the process. John was very curteous and helpful.

Great crew! You can tell everyone takes pride in their job and puts in the extra effort for great vehicle service including phenomenal customer service.

Salesperson: Ben Rhett Date of Visit: September 13, 2025 My wife and I visited Lincoln of Franklin to look for a new vehicle and had a deeply unsettling experience. Our interaction was with salesperson Ben Rhett. While the initial test drive of a 2026 Corsair was fine, the situation deteriorated when it came time for our trade-in appraisal. Mr. Rhett took the key to our vehicle to perform the appraisal. When he returned, he did not give our key back. We asked for our key, but he stated he was getting the appraisal from his manager and left with our key again. Upon his return, he was eager to push us into discussing the appraisal paperwork and ignored our repeated requests for our key. He claimed his manager had the key and continued to deflect. It was only after we insisted firmly for a third time that he finally retrieved our key after another delay. This tactic of holding a potential customer's key to prevent them from leaving is completely unacceptable. After deciding to leave due to this high-pressure environment, we walked outside to find that our car was not where we had parked it. The dealership staff had moved our vehicle to another parking lot without our knowledge or permission.

Very helpful. Lincoln was very professional and efficient. Thank you for taking your responsibility so seriously. Love the way that you reflect Franklin culture so well

Catrina was extremely helpful and very professional. They made the repairs quickly and had me back on the road without any issues after replacing the rear half shafts.

Great dealership. Isiah displayed exceptional performance helping me with my F-150 truck. He went out of his way to help me since my initial salesman was not able to help me.

Nick St. Clair is my service advisor and he does a great job of keeping me informed. The facility is large and you have the space you need to work remotely.