Reviews
buying experience
George "Big Bopper" Gilley is a great, honest, pleasant salesperson/ manager. I wish I had him many I ran a securities firm in Cleveland, Ohio many years ago. he is a credit to your firm as well as donna IN THE IMPORTANT SERVICE DEPARTMENT.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
There was one item not performed and it should have been. The oil life indicator was not reset. I believe it should have been reset. I have purchased a lot of automobiles over my 78 years and the best dealer I have dealt with is Jim Keras Chevrolet. Everyone is so courteous and thorough.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service; Great experience;
We were greeted promptly. The salesman was courteous and helpful. I didn't feel "pressured". The entire experience was excellent. All of the employees that I interacted with were courteous and knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Customer Service
The process of actually purchasing my new car was extremely satisfying. I have actually had a brand new car before and was overwhelmed and surprised by how easy the process was and how cusotmer focused Phillip and Trey were during the entrie process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jim keras
It's always a great experience. The staff is very friendly and helpful not to mention it's like a home away from home. You receive quality work and hardly ever have a long wait
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
very clean helpful
my usual service advisor Steve H. was under Doctor`s care. I had help from a person who was brought in from car sales Dept. although he wasn't as familiar with procedure he was very helphful. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great salesmanship, Outstanding results
Thanks to the wonderful efforts of Tony Heeg, Kris True, and Luke Starner, I was able to get apporoved for a 2014 Chevy Sonic. Which I love to drive! Thank you again, I couldn't have wished for a better outcome to my trip to Jim Keras Chevrolet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Service Dept
The service was quick and I had a concern about a problem under truck, when I told them about it they looked into it and serviced the parts even though they told me it was normal - but for my well being and protection in driving/owning a truck for the first time they took it upon themselves to lube it anyway so I would feel relief. This is the first truck I have bought and I have had nothing but excellent service from sales and service - you have my 10 STAR Rating!!! Excellent work, I'm very pleased. S Gibson
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service department
I fell I've always been treated fair. I trust my vehicle with the Jim Keras service department. I've done business at this shop over 20 years
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
My expereince was very pleasant when I did a service visit at Jim Keras service department and I was very pleased with the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase