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Jeff Wyler Ft. Thomas

(936 reviews)
Visit Jeff Wyler Ft. Thomas
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm 8:00am–3:00am
Sunday 12:00pm–5:00am Closed
2016 state dealer award
View 10 awards
2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2013 state dealer award 2013 state dealer award
2016 consumer dealer award 2015 consumer dealer award

Reviews

(936 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeff Wyler Ft. Thomas from DealerRater.

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Great Service

I had a problem that needed to be fixed, window would not close. I pulled in just before closing time on a Saturday, they kept my van inside until they were able to work on it a couple of days later. Given that they were extremely busy and I did not have a scheduled appointment, I was glad that they could work me in and get me on the road again. JT is great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent sales services

My sales agent was super proffesionell and extremely kind person , it will be so nice to have someone like her in all costmer services , I really think this dealer ship to le ivy Adams take care of me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service department

Though I did not buy my Dodge here, I bring it for service. Easy to get an appt. finishes on time. Reasonable cost. Happy with service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

No concern for customers time

Brought my business car in for a new antenna and oil change. Was told two hour time frame so dropped off the jeep and got a ride back to the office to get some work done. 4 hours later jeep is ready and I get a ride back down to Jeff Wylers. Go to pay for the service with a business and was told they do not take business checks. They wouldn't let me leave with the Jeep and call in a payment so I had to get a ride back to my office to grab my wallet from my desk and go back down to Jeff Wylers for the 3rd time that day. I own my own business and time is money... I will never use this company again...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Grand caravan

I called the dealership about a used van on their lot. The van was ready for me to test drive when I arrived. Very satisfied!!! Ivy Adams was my salesperson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fast and enjoyable experience

Making us feel like we actually matter. Stay the course, you're doing it right. This is our first ever Dodge purchase. Our experience has been great,looking forward to the future with the truck. Thanks to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent and pleasant Serive is why I'm coming back!

I've been frequenting Jeff Wyler Chrysler/Jeep/Dodge Ft. Thomas for many years now. Started with a used Grand Cherokee. Deonia Patton in Service is a pleasure to work with and is the main reason I chose this dealer for my next (new) vehicle purchase-again a Grand Cherokee. Nate Hogel in Sales made that also a pleasant experience. Deonia turns, what is otherwise a nuisance (car service), with her knowledge, professionalism and friendly demeanor into a pleasant event. I am looking forward to remain a customer for many years to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Time at Jeff Wyler Ft Thomas

My husband and I were not expecting to walk out with a vehicle. All week I told myself we was just looking and we got there yesterday 3/17/18 and walked out with a vehicle that I love. Our sales rep Alex Howe was great she did what she had to do for us to have this vehicle and I thank her for that. Thank you Jeff Wyler Ft Thomas for. everything

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

They worked with me

The scheduling staff was able to accommodate my weird work schedule and I was offered shuttle service to my office. Everyone was professional, and yet very friendly and approachable also. After they had looked at my Jeep, the tech called and said what was wrong, and actually found another issue that I had no idea was happening. Fortunately all this was covered under warranty, so they saved me money and time from bringing it back when the secondary item would have become a serious problem. Overall, I really appreciate the time they took to completely check out my vehicle, and the courtesy they showed to me. And - the shuttle drivers were polite and really good drivers! not scary like some can be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service

Deonia does a great job as a service advisor, making sure that both my vehicles are serviced properly. When a service emergency arises she does everything possible to accommodate me. I can buy a car anywhere I have chosen this dealership because of the attention I received by her. And Scott

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.