Reviews
Our experience demonstrated super customer service and...
Our experience demonstrated super customer service and was easy. Thank you to everyone for being accommodating and conscientious during our visit. Highly recommend visiting Acura Columbus!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks - it was great to meet you! We appreciate your kind words. Hopefully we can work together for years to come. - John Connelly Owner/Acura Columbus
New car purchase
Valentines From the initial visit to the completion of our sales experience, Francesco demonstrated & exhibited a professional, personal, and friendly attention to detail with sincere concern to customer satisfaction and valued our personal opinions, desires, and expectations. Our buying experience was the perfect example of a top-notch, high quality dealership demonstrating honest salesmanship, towards valued friendship in ownership. Thank You!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome - it means so much to us - especially now. I am so happy the Francesco, Sam, Ian, Brian and Dwayne were able to make this a good experience for you. Thanks, John Connelly Owner/Acura Columbus
I took my MDX in for an oil change, battery replacement,...
I took my MDX in for an oil change, battery replacement, and new wiper inserts on Saturday, March 21st. I was very pleased with not only the customer service but the quality and expediency of the service. I was in and out in an hour or less. Felt very good about the price of the service and knew my vehicle was in good hands. Zach was very professional, knowledgeable, and made me feel right at home with the dealership. I will absolutely recommend their services to anyone with an Acura in need of maintenance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review! We appreciate your recommendation and I am glad Zach could help. Please have a good week! - John Connelly Owner/Acura Columbus
We bought a new 2030 TLX from COLUMBUS Acura. Our sales...
We bought a new 2020 TLX from COLUMBUS Acura. Our sales rep along with everyone we interacted with were wonderful. Steve Ault took care if us, was very responsive, not pushy and informative. We had a great experience and look forward to having our Acura serviced by this dealer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks! I shared with all at the store. We appreciate you being a good friend of ours. Have a restful weekend! - John Connelly Owner/Acura Columbus
These guys are the best organization there could be in...
These guys are the best organization there could be in the car world. Sales staff and process so easy to work with and understand. Service Department is absolutely top notch. Ian in Finance is great too. I guess I should have said we just brought home our 8th Acura tonight since 2001!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow! Thanks for the last 19 years! We really appreciate your support. It means a lot to us. - John Connelly Owner/Acura Columbus
My husband and I are returning customers at Acura...
My husband and I are returning customers at Acura Columbus. Great deals, great service, great people. Keep coming back because we love Acura! A class act.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so fortunate to have you as our customers -- thank you very much! I am glad Steve and Ian could help. - John Connelly Owner/Acura Columbus
Very enjoyable experience
I contacted Acura Columbus about leasing a 2020 RDX and spoke with Steve Ault. He was great to deal with! Very knowledgeable, personable, and down to earth. I worked with him over the phone and when I picked the car up Saturday, everything was ready to go, I didn't have to do a thing! I would also like to mention Adam Hannah and Dwayne Turner, they were both very easy to talk with and clearly do their jobs well! I definitely recommend Acura Columbus!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Erin- We appreciate your note!!! Thanks for the opportunity to help. Easy is what we want. Thanks, John Connelly Owner/Acura Columbus
Two purchases in 3 days
My wife needed a smaller vehicle and we wanted all wheel drive as well, after reviewing vehicles on the web we decided to test drive a RDX. Francesco walked us through the process, shared all vehicle options, no pressure sales with a constant smile on his face. We were in and out in less than 3 hours?! I have never had this positive of a car buying experience in my life. I was so pleased that I went back 2 days later and purchased another RDX for myself with Francesco's assisting again, yielding the same buying experience. If you are in the market for a Acura, this group has got their act together! Amazing customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks James -- I shared with everyone at the store. Means a lot to read that you enjoyed working with us. I am glad Francesco could help and we appreciate the recommendation! - John Connelly Owner/Acura Columbus
Great experience
I'd like to recommend Acura Columbus, located in Dublin Ohio to all who are looking for their choice of Acura. Recently I got one certified RDX and I'm extremely satisfied with my purchase and decision to buy it from here. Great variety of pre-owned certified inventories within range of milage & budget helped me to choose my need precisely. Also clean maintenance history and service records confirms the quality of the purchase. Moreover the expert guidance of the professionals working here made it even easier to select. Thanks to Dave and Dwayne for everything they did to make my experience Great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the recommendation! We really appreciate it. I am happy that Dave and Dwayne were able to help. - John Connelly Owner/Acura Columbus
The best overall customer service in the Columbus market....
The best overall customer service in the Columbus market. The entire group understands your needs and works diligently to put you in the right vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Greg! We are lucky to have you as our customer. - John