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Acura of Columbus

(3,177 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–2:30pm
Sunday Closed Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2016 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 634-8538 (866) 634-8538
Used (866) 656-0430 (866) 656-0430
Service (866) 883-8703 (866) 883-8703

Reviews

(3,177 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura of Columbus from DealerRater.

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Nicely done

Took my car in for standard service and some owner-caused damage. They completed the work on time (for the most part - one of the replacement parts didn't arrive on time - but that's on FedEx). They completed the work and did it under the estimated costs. It's nice to get a bill smaller than you expect. Thanks to Jami for knowing how to set expectations and Zach for getting it in on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Always nice when the estimate is right-on or over!! I am glad Jami and Zach could help. Thanks, John Connelly Owner/Acura Columbus

Top Service!!!!!!!!!!!!!!!

I could not have received any better service from the moment I drove in to my leaving the property. All the members were so receptive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for giving us the chance to work on your car! I am glad all went well and that Jim could help. Thanks, John Connelly Owner/Acura Columbus

Easy experience

David was very helpful. He was never "pushy" but was professional on both the phone, email, or in person. Everything from the test drive to the "new car" orientation was excellent! I am so glad I went with Acura Columbus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I am very glad that you had an easy experience. That is exactly what we want! We appreciate your business very much and I am glad David could help. - John Connelly Owner/Acura Columbus

Great Experience

I had a very pleasant experience purchasing a car at Acura Columbus. The staff was friendly and professional, and I really like my new RDX!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I am glad you like your RDX! Friendly and professional work by Steve, Kyle and Ian is good also! Thanks, John Connelly Owner/Acura Columbus

Excellent service

Service means everything to a fist time car buyer. Excellent service. Our sales Francisco was very friendly and knowledgeable on the car. The whole process was very efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I agree on Service!! I am glad Francesco was able to help with your purchase. Thanks, John Connelly Owner/Acura Columbus

Highly recommend

I recently purchased a new Acura RDX. I was treated with respect, and even though I was there before the sales department opened, someone helped me, answered questions and presented some options. My sales person was Ray Welch. I told him what I wanted, what options I needed and the color choices. I left for an appointment, and came back to a reasonable proposal for my trade in and the purchase price of the new vehicle. This is the third vehicle I purchased from Acura Columbus and the have always had a positive experience. I also love and trust the service department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for buying three cars from us! Excellent news. I am glad Ray could help and make it a positive experience for you. Also, thanks for the kind words for our Service Department! Thanks, John Connelly Owner/Acura Columbus

Car wash

Went in for a car wash and was very pleased with the good job that was done. A previous visit resulted in a very poor wash job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I am glad the car wash went well this time, Ken. Always trying, but we definitely come up short sometimes. The dirt flying around from the construction next door will hopefully settle down soon. - John Connelly Owner/Acura Columbus

Dedicated attention to my service concern

Noise (not wind) associated with my fan. Several attempts were made to locate and get rid of the noise. In consultation with Chris Diglia (Service Advisor) and Larry Jones (Service Manager) the matter was traced and resolved. They would not give up until they completed the work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review and the patience. It can take many attempts to find the source of noises and I am glad that Larry, Chris and the technicians could track it down for you. Thanks, John Connelly Owner/Acura Columbus

Pleasant professional experiece as usual

Everyone from the time you pull up at the service kiosk is professional and courteous. Everything about my service was explained and I received a copy of the inspection report. The service was done quickly and my car was washed and vacuumed when I left. Everything about this dealership is first rate and well above average.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks! I am glad all went well. We really appreciate your kind words! - John Connelly Owner/Acura Columbus

Efficient and professional

Had an appointment with Dwayne who was prompt, courteous and well-prepared. He was not pushy or aggressive, he listened, and was very responsive to my questions. An overall pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Excellent! I am glad Dwayne could help. Thanks for the opportunity. - John Connelly Owner/Acura Columbus