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Acura of Columbus

(3,178 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–2:30pm
Sunday Closed Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2016 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 634-8538 (866) 634-8538
Used (866) 656-0430 (866) 656-0430
Service (866) 883-8703 (866) 883-8703

Reviews

(3,178 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura of Columbus from DealerRater.

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My New MDX

After years of driving a van, I was ready for an SUV. Looked at many, but found my perfect vehicle, the Acura MDX. Steve Ault was wonderful and met all our expectations! Thanks Steve!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad you found the MDX and Steve! Great combo. Thanks for the opportunity. - John Connelly Owner/Acura Columbus

TSB Repair for 2015 RDX

Service Department verified my issue and conducted the TSB repair promptly. Effective results from the repair were immediately apparent. I have had nothing but good results in my dealings with Acura Columbus Service Department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I am glad that we could help! Thanks for the opportunity. - John Connelly Owner/Acura Columbus

Bought a new MDX

Steve Ault did a great job of meeting my demands and was very friendly and professional! I would recommend Steve Ault to my family and friends who want to buy an Acura!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I am glad Steve could help! Thanks for being our customer. - John Connelly Owner/Acura Columbus

Awesome Experience!

We just purchased our 4th car from Acura Columbus and the service was impeccable! The customer experience was 2nd to none and we were treated with the utmost courtesy! Thank you Bill Green for helping my daughter and son-in-law purchase their used car. They couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow! Thanks! I am glad Bill could help and also for being a great long-term customer of ours. It is greatly appreciated! Thanks, John Connelly Owner/Acura Columbus

Changes in vehicle technology

We would recommend the Acura Columbus dealership to our friends. We did not feel pressure to buy. We were not hurried through are experience. We got to drive different models. Our sales rep. Was knowledgeable about the vehicle and how it worked.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Neither pressured or hurried is exactly what we want! I am glad Francesco and Kyle could help. Thanks for giving us the opportunity! - John Connelly Owner/Acura Columbus

Professional and Thorough

Service appointments have always been easy and quick for me at Acura Columbus. Great communication and the multi-point inspection report provides excellent information. Service managers do not pressure you on potential repair items if you want to defer and are very knowledgeable in answering questions and providing options. Nice experience in every aspect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks Joel! Awesome to read. Thanks for being our customer. - John Connelly Owner/Acura Columbus

Service

From the time I pulled in for my scheduled maintenance, I was treated very well. They did not rush me and took their time to look up a cargo cover tonorder.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Excellent! Thank you very much. I am glad Eddie and Jim could help. - John Connelly Owner/Acura Columbus

Excellent Service

As usual, Acura Columbus did an excellent job at check in, communication and check out....actual service on car was seen via video -which was an interesting extra.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad you liked the video! I like it too. Thanks for your business. - John Connelly Owner/Acura Columbus

A1 Service

Service personnel were all very courteous and helpful. I was greeted promptly and service on my car was quick. The waiting room was nice and the video feeds of the service area and car wash keeps you updated on how the service on your car is progressing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks Leslie! Courteous and helpful are great. I am glad Jami and Todd could help. Thanks for giving us the opportunity. Have a good weekend. - John Connelly Owner/Acura Columbus

Stellar customer service

Was able to service my car within a couple of hours of my call. Service was fast, efficient and professional. This dealer is run like a well oiled machine. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I like to read that! Well-oiled machine is excellent news. Thanks! - John Connelly Owner/Acura Columbus