Reviews
Great experience...low key, high quality
I stopped in to look at the Acura RDX on a lease. Met Adam Hannah who took me on a test drive. Working with Adam was very positive--low pressure, which is what I wanted, yet he was accessible and knowledgeable. Very efficient and met my needs effectively. Drove off with the RDX I wanted with the price I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
All great things that we want to know -- positive, accessible, knowledgable and efficient. Thank you! We really appreciate it. - John Connelly Owner/Acura Columbus
AC Service
Excellent service and facilities. Major AC issues in 2012 TL. Staff worked with Acura to get work completed at much reduced cost. Received a loaner while parts were ordered.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the opportunity to help! We all appreciate it. - John Connelly Owner/Acura Columbus
Another great service experience!
We've had three cars serviced at Acura Columbus. Their customer service experience is very good, from the moment you arrive at the service center until the work is completed. Communication is timely and the work was done on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks!! I really appreciate your kind words and I am glad that Jami could help. We all greatly appreciate your business. - John Connelly Owner/Acura Columbus
Acura Columbus Customer for Life!!!
This was my first time buying an Acura, and the first time working with Acura Columbus.This has been by far the best experience EVER!!! I didn't feel pressured to buy a car which I really appreciated. The whole process was quick and easy, with 5 STAR customer service from Bill and Ian.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Quick and easy with no pressure. Exactly what we want! I am glad Bill and Ian could help and thanks for becoming our customer. - John Connelly Owner/Acura Columbus
Outstanding Experience
The people were great...the process was efficient...and the experience was fantastic. Highly recommend this dealership!!! Ray and Ian were very knowledgeable and personable!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
Gary- Thanks for the nice review! I am glad Ray and Ian could help and that you had a good experience with us. Thanks, John Connelly Owner/Acura Columbus
Acura Columbus is great!
I have a very good impression of the Acura Columbus dealership - they make you feel at home immediately. Our first visit was when we looking for a new car, inquiring for a new Acura RDX in particular. We were attended by Bill and he was very helpful and professional when answering all the questions and comments that I have. On our third visit, we closed the sale and signed for the purchase of our new 2017 Acura RDX. All the included options were discussed and accepted after a full clarification on the scope of the included services/products. When we picked-up our RDX last Saturday, Bill had given me an orientation and one-by-one explained to me all the features and settings of the RDX. And then he drove around showing me how the features like the cross-lane warning system works, rear view camera when reversing etc. I drove back to the dealership on our return. We are very satisfied with the purchase and happy to be a part of the Acura Columbus family! By the way, our Acura RDX is colored black and we love our RDX! But we still maintain and drive our 13 year old 2005 Scion tC.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for buying a RDX from us! I am so glad that Bill was able to help and you enjoyed the process. That is excellent news. We hope to see you around whether it be in your RDX or your Scion! Thanks, John Connelly Owner/Acura Columbus
No pressure, low-hassle sale
Dwayne provided me with excellent service and the dealership was very accommodating in allowing me to inspect the vehicle and come in at my convenience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am very happy that Dwayne could help. Thanks for the opportunity! - John Connelly Owner/Acura Columbus
Great experience. Great dealership!
Thanks for a first class experience! Everything turned out as expected and the deal was right on point. A long time Columbus institution for a reason.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks! "A long time Columbus institution" sure sounds nice to me. Very nice. I am glad Ray and Todd could help. - John Connelly Owner/Acura Columbus
I had a piece of metal fall off undercarriage of Acura. I w
I had a piece of undercarriage fall off my Acura. Service scheduled me in the day I called and completed the work while I waited. I received a call the next day to check on work. Wow!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review! I am glad that Jim and Ray could help. - John Connelly Owner/Acura Columbus
Professional service experience
Great treatment from beginning to end. Todd is probably the best in his profession. Very much a no nonsense, but polite. Always gives options rather than just one alternative.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! Todd does a great job -- in fact he just finished in the top 3 for our zone in Acura knowledge and presentation. #1 next year! Thanks, John Connelly Owner/Acura Columbus