Reviews
2017 MDX Purchase
Bill and Acura Columbus did a great job. They worked hard to put together a deal that we were both happy with. Service will include some free oil changes and they had the extra accessories that I wanted in stock. They had the car ready to go on the same day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am glad Bill could help! Thanks for the opportunity. - John Connelly Owner/Acura Columbus
Top quality service
From check in to check out the service is first class customer quality. I always feel the service department treats me like I'm a priority when I'm there for my car 🚗 maintenance. Thank you for your expert car care and for giving me piece of mind when I drive away.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You made my day with your nice comments! Thank you very much. - John Connelly Owner/Acura Columbus
Oil change, brake fluid change, check up
Everyone did an excellent job from intake personnel to mechanics to service advisor! We were treated politely and professionally. I would definitely recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sue- Thank you very much! Polite and professional is excellent and exactly what we want. - John Connelly Owner/Acura Columbus
Great experience
I'm very satisfied with the personalized service I received from Jim and Zach in your service department. The repair was done quickly and correctly. Communications were great, including the text messages.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am glad you liked the text messages! Also that Jim and Zach could help. Thanks, John Connelly Owner/Acura Columbus
Oil change
Easy drop off, no wait to check in, and comfortable waiting room with amenities. Experience is great and doesn't feel like your normal service experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I love your review! Thank you! Makes us all feel good. Thanks, John Connelly Owner/Acura Columbus
Professional, Courteous and Efficient.
Informative, personable, courteous sales team from introduction (business development manager, to salesman to managers to finance). Exceptional relation building professionals making a major purchasing decision comfortable and easy. Acura of Columbus should be a "training center" for other dealerships.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow! Thanks! Informative, personable and courteous is excellent. Thank you very much. - John Connelly Owner/Acura Columbus
New car lease
Bill provided a great client experience start to finish throughout the buying process, Made it simple and easy for Theresa who was more interested in the car and its features and was able to quickly pivot and work with David who was more interested in the numbers. Even though a competitor's overall deal was better we choose this dealership because of Bill. Once we made our decision Bill and Kyle made the closing process painless. Open, honest, candid and timely communication made a real difference.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a new car
Open, honest, candid and timely are all good! Thank you for the opportunity. I am glad Bill could help. Thanks, John Connelly Owner/Acura Columbus
Much better than the rest
Probably the best Acura dealer so far. I've had many issues with Acura of Reno and Lindsay Acura, both of which provided horrible services that I would expect from a 3rd party mom and pop shop dealership not to mention that they've both severely damaged the bottom side of my 2 year old 27,000 mile car. Acura of Columbus provided service that I expected from Acura. Thanks so much for your help
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you.
Easy no pressure
Andrew Bine was our salesman and he provided excellent service. He was informative and respectful of my family. Each step of the process was efficient and thorough.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Informative, respectful, efficient --- all great to read! I am glad Andrew could help. Thanks, John Connelly Owner/Acura Columbus
The Best. Absolutely.
We had a very positive experience with Acura Columbus while looking for a new car. We never felt pressured, and always felt respected. Ben King helped us find a car that exceeds our expectations, and Kyle Duncan worked with us to secure a great rate for a car loan.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent news! I am so glad that Ben and Kyle could help. I love to read when customers have positive experiences with car buying. That is the way it should be! Thanks, John Connelly Owner/Acura Columbus