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INFINITI of Columbus

(133 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award
New (866) 862-2691 (866) 862-2691
Used (866) 235-5049 (866) 235-5049
Service (877) 286-0868 (877) 286-0868

Reviews

(133 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Columbus from DealerRater.

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Unprofessional --stay away.

Stay away from this place. Not professional. Will not negotiate off prices at all. And on top of that, their sales manager Mike Elsworth actually personally insulted us shouting out of his office into the showroom. Upper management didnt seem to car either. Just bad business. Stay clear. You have other choices.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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24,000 checkup

Very knowledgeable service, Brad does an excellent job on explaining while making you feel special! The service department does what they tell you when it comes time to perform services which helps me schedule my time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great job

Very helpful service, Jayson was very good and knowledgeable and answered all my questions in details I highly recommend infinity Columbus. Jason give me his business card for me to call him down the road if I need any help and that was very helpful for me I am definitely coming back and I will recommend this place to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Complete Service

This dealership offers complete and awesome service. From buying a new Infiniti or used car to a great service department Infiniti of Columbus is number one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great service

Steve Graham helped me through the entire process. He was wonderful! Thank you so much Steve for all your hard work. This was my first care purchase and I was extremely pleased!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Financed vehicle

Steve Graham gave me excellent service!! Most salesman are pushy but Steve listened to my needs and I am a highly satisfied customer and will do business again with Steve and Infinity!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great customer service

This is an awesome service department. The staff is not only extremely nice, but also honest and trustworthy. They never push and lalways porvide options. Facilities are nice and the free car wash is an added value

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Amazing sales staff

I want to thank Mike Ellsworh and Adam Mitchell for there hard work for making everything happen. You've got life long customer with the Baker family. Great people!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Wonderdul Staff!

I have used this dealership several times and have been fortunate enough to even see the same salesperson!! To me, that says a lot about a company! Will continue to go back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Infiniti of Columbus review

My salesman Radu Antal and the sales manager Will Danak did a really great job working with me and getting me into an Infiniti. I was trading in my Honda that had quite a bit of time left on it’s lease, and was worried that there wasn’t anything that could be done to get me into an Infiniti at a reasonable price. Luckily, Radu and Will were able to help me out a lot. Even the finance manager who went over everything with me, I can’t remember her name at the moment, was really great. It was getting late and towards the end of business hours, but she still took the time to go over everything with me and explain it. I didn’t feel rushed or pressured by anyone in that building, and that was a great feeling. Even when it came time to take delivery of the vehicle, it was late and pretty cold outside, but Radu still went over everything with me and helped me move a couple things from my Honda into my brand new Infiniti. I look forward to the next few years of my current lease feeling like I am in good hands, and hopefully even more after this lease is up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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