INFINITI of Columbus

My wife and I purchased a certified pre owned vehicle recently from salesman Andrew Brownlow. The infinity Q56. Immediately from the phone call inquiry to Andrew when I told him the vehicle I wanted to test drive he had it ready in 10 minutes as I was in route. Impressive because I made it on time to family photos that morning and surprised my wife. Another nice perk to me was that when I returned the car I met Andrew and J.R. the sales manager to talk price. There was no sales manager hiding behind a mirrored wall and these guys were great. I am particular and requested new ceramic brake pads be installed by their service team. The brake pads on the car were new, however ceramic pads in my opinion are higher quality and will not leave thick black metallic brake dust on these pretty '22 inch rims. The service writer invited me to view my vehicle as the car was on the lift and took additional strides which earned future business of ours. The service waiting area was clean and large which makes me happy knowing my wife will be comfortable if waiting on routine maintenance. We are a busy family and yet reserved when making any new large asset purchases. We were very happy here, comfortable and no pressure. Thanks Andrew for doing what you said you would do even after the sale.

It's a great experience. Andrew helped me a lot to find the car I want.

Great service and salesmanship from Kendell -- he is a great one for Infiniti!

Kendell is a great salesman and follows up to answer all questions. He is a real asset to you.

I recently purchased a 2017 Q60 from Infiniti of Columbus. I worked mostly with Elie Hachem. Even after doing research, I wasn't sure what to expect from the brand or from this particular dealership in terms of overall experience. I have to say that I was pleasantly surprised. Elie in particular was incredibly great to work with. He was very welcoming, engaging and thorough. He was also very knowledgeable about the Infiniti brand and products. Most importantly he did not pressure or rush me into purchasing something I did not want. He made sure that I was satisfied and gave me an opportunity to think about my decision... which was very much appreciated. He also came in on his day off to close the deal! This in my opinion is going above and beyond. The other Infiniti of Columbus dealership associates were also very welcoming. The dealership sales office and service area were very nice, clean and modernly appointed (very classy). Coming from Acura, this experience has made me proud to be a part of the Infiniti family. This brand is definitely going places. I am also very happy with my purchase and would recommend this dealership and specifically Elie Hachem.

I recently purchased a 2017 Q60 from Infiniti of Columbus. I worked mostly with Elie Hachem. Even after doing research, I wasn't sure what to expect from the brand or from this particular dealership in terms of overall experience. I have to say that I was pleasantly surprised. Elie in particular was incredibly great to work with. He was very welcoming, engaging and thorough. He was also very knowledgeable about the Infiniti brand and products. Most importantly he did not pressure or rush me into purchasing something I did not want. He made sure that I was satisfied and gave me an opportunity to think about my decision... which was very much appreciated. He also came in on his day off to close the deal! This in my opinion is going above and beyond. The other Infiniti of Columbus dealership associates were also very welcoming. The dealership sales office and service area were very nice, clean and modernly appointed (very classy). Coming from Acura, this experience has made me proud to be a part of the Infiniti family. This brand is definitely going places. I am also very happy with my purchase and would recommend this dealership and specifically Elie Hachem.

What a professional dealership! And made a great deal on my 2013 QX56! Found this near perfect SUV at Cars.com and it had the exact exterior silver with the wheat (tan) interior....very hard to find the lighter interior. Andrew Brownlow was very polite and helpful, picking me up at the airport and walking me through a very quick and seamless sales process. No pressure, no hassle...just great customer service. He's followed up with me twice in 3 days to make sure everything is satisfactory. Absolutely recommend this dealership to anyone looking for a used or new vehicle! Solid dealer all-around.

Found an SUV on autotrader and went to the lot, was greeted by Steven who was very helpful and not pushy whatsoever. They had the best detailed vehicles of any used cars I have seen in recent history, this was huge to me compared to driving hundreds of miles for rough misrepresented cars. The process was very painless to buy the Suburban and can actually say my salesman was a pleasure to work with. Again, thanks Steven and I will be waiting for my invite to your next famous cookout with that outstanding BBQ paste

Andrew Brownlow made this process easy and simple!!! I drove all the way from Cleveland, Ohio to make this purchase and it was well worth it. The entire process was simple and fast and everything was superb!!!!! Finance Mgr Mike explained everything in detail and is also a Buckeye fan!!!

Highly Recommend Infiniti of Columbus!! Service and Sales Staff are incredible to deal with! Andrew Brownlow my Salesman and Marc in Finance were great to deal with!