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Performance Lexus

(1,235 reviews)
Visit Performance Lexus
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2018 state dealer award
View 11 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 627-0775 (866) 627-0775
Used (888) 244-0571 (888) 244-0571
Service (888) 404-7952 (888) 404-7952

Reviews

(1,235 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Performance Lexus from DealerRater.

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Usual great service

We just had the 10,000 mile service for one of our cars. As always, the service was flawless, friendly, and efficient...and I was given a loaner to run errands. Doesn't get better...and I got a car wash on top of it. This is what keeps us coming back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Gene, Thank you so much for the feedback and kind words regarding your experiences with Performance Lexus! We noticed that although you expressed always having had a positive experience with us in your review, your overall star rating you gave was only a 2 out of 5 stars. We just wanted to make sure this was simply a mistake because your review is very important to us.

Great buying expereince!

We just picked up our 2015 RX-350 today. This was our first experience with a Lexus dealer and we were extremely impressed with all the staff, from the receptionist, to Maria our salesperson, to Mr. Butler in finance and Jonathon in delivery. They were all so helpful and very knowledgeable. Maria was wonderful to work with and she went above and beyond in helping us purchase the vehicle we really wanted. We were sold on the car from the moment we test drove it. We are very excited to be new Lexus owners and will definitely recommend this dealership, and Maria in particular, to our family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Greaat buying experience!

We just picked up our 2015 RX-350 today at Performance Lexus at Kings Mills. This was our first experience with a Lexus dealer and were very, very impressed with everyone with whom we had contact, from the receptionist, to Maria, to Mr. Butler and to Jonathon Our salesperson Maria was wonderful and went out of her way to accommodate our requests and we could not be happier with the entire process. We will definitely recommend family and friends to this dealership and to Maria in particular.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

KD, we're so glad you had such a great experience buying your first Lexus from us and that our team impressed you! Thank you for your recommendations and support. We hope you are loving your new RX!

Purchase of new Lexus ES 300h

Excellent service by Doug Greenup, Jonathan Gutman and Jason Morgan. Very thorough and patient with our many questions. Worked out a creative funding strategy. Very patient in explaining options and demonstrating use of special equipment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Satisfied with all aspects of the dealership

Overall I was completely satisfied with my dealings with Performance Lexus

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad you were satisfied with your entire experience here at Performance Lexus!

Good place to get a new car

Salespersons are knowledgeable and would work out a good deal. Had best experience ever. Thanks to Maria Schrudder and Jeffery Smith!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Prachi, we're happy to hear you had the best experience buying with us! Thanks for your review and enjoy your new Lexus!

New 2015 Lexus RC 350!

I fell in love with the new 2015 Lexus RC 350 and Doug Greenup and everyone at Performance Lexus made it all happen! Doug was very knowledgable on all the specs and features and once I drove it I was sold! He and his sales manager worked with us on a trade-in deal and Jason Morgan assisted us in the finance department. Our whole experience was effortless-no pressure, no hassle. Thanks for everything. I love my new Lexus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Overall a very good experience

I was looking for a used certified LX570, I saw one advertised on the dealer's website, I stopped by on my way home from work, talked to Katherine Sweeney. There was no pressure, not much negotiation, however the advertised price was reasonable. Bought the car the same day and drove it home, We have been very happy with it. Ms. Sweeney called to followup and make sure everything was OK. I recommend this dealer. I cannot rate the service department as I have not tried it yet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Chari, we're so happy to hear you had such an efficient and enjoyable experience buying with Katie! Thanks for choosing Performance- and enjoy your LX!

Great Buying Experience

My buying experience at Performance Lexus was by far the best experience I have had purchasing a new car. Scotty, the salesman, didn?t apply pressure and allowed me to take my time with the decision. We agreed on a price and the rest of the process was just as pleasant. Scotty welcomed me to the Lexus family and explained all the perks that are associated with being a Lexus owner. I am very pleased with the experience and expect to be a loyal Lexus customer for years to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dave, thanks for sharing your experience! We're so happy to welcome you to the Performance Lexus family. Enjoy your new Lexus!

Awesome !!

Tony and the Performace Lexus team were awesome! My wife and I have bought several cars in our life and this was a completely different experience is s great way. They rolled out the red carpet for us and you can tell this is the normal treatment they give. We will be buying all of our future cars here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
5 people out of 5 found this review helpful.