Performance Lexus

Our neighbor recommended seeing Doug Greenup at Performance Lexus as we were looking to replace our Buick Enclave lease that was coming to an end. We really appreciated his professionalism and knowledge of the Lexus lineup. My wife selected a very specific color and option package equipped NX200t F-Sport that wasn't available prior to our lease ending. Much to our surprise Doug was able to put us in a loaner vehicle until our F-Sport arrived. What was impressive about the "loaner" was the fact that it was a brand new RX-350! Negotiating the sales price was stress free and we were pleased that this was straightforward as well. The delivery process was excellent too, we met with Jeff Butler in the finance and insurance department and Jonathan Gutman, the technology specialist, paired our phones and gave us a thorough explanation of the features and settings. In summary, I was impressed with the consistency and professionalism of everyone we dealt with at Performance Lexus, our thanks to Doug, Jeff and Jonathan for making this an excellent purchasing experience.

From the intake personnel, to the service department employees to the customer service reps, all go out of their way to make sure we, the customers, are satisfied. They make me feel special and welcome - and take the time to answer all my questions, whether silly or not. The waiting area is comfortable and lush, just what you would expect from Lexus. The complementary car washes are a real bonus as well! Thank you...

I contacted Tony via the internet and he was helpful and courteous from the very beginning. I told him what I was looking for and he got back to me within 15 minutes and we were able to begin the negotiating process. Prior to contacting Performance Lexus, I visited other Lexus dealers thinking I would get my best deal face to face but I was wrong. I live in Northern KY and had to drive 50 minutes to finalize the contract but it was worth the drive. I will be picking up my car next week and I expect delivery will go just as well. Thanks Tony for all your help.

My husband and I went here to look at a Used (non-lexus) car that we saw online. When we pulled up, we felt slightly out-of-place since we weren't there for a Lexus. However, Tony made sure to take care of us. We drove the car we wanted to and although we liked it, it was the first car we drove so we wanted to make sure. He didn't pressure us to stay and buy it but said to let him know if we decide to come back. After going to multiple dealers, we knew we wanted to buy from Lexus. We started the process late in the day. It was almost closing time when we started negotiations but no one, including Tony and Jeff, the finance manager, tried to rush us or make us feel bad. We were final done with everything almost 3 hours after closing time. My husband and I felt horrible but they said it was perfectly OK. I would definitely recommend buying from Performance Lexus and Tony!

First I was a little nervous about online purchase from a dealership. Tony from Performance Lexus helped me made the move. He was knowledgeable and courteous. There was no pressure and Tony followed up with calls and allowed me to test drive in a very bad weather. Jason is very efficient and explains terms very clearly. Transaction process was very easy. The first impression of Performance Lexus was good because of Tony and Jason! I wish the future experience will prove to be positive as well.

I purchased my a newer Lexus 460 from an awesome salesman, Jeffrey Smith. Mr Smith was professional, patient, considerate of my budget and ensured I was 100% happy with my decision. He was not pushy. No forced sales here. I love the dealership atmosphere, the ambiance and the fact that I can get my vehicle services and wait in comfort. Love them. Thank you Jeff Smith and Performance Lexus

Bought a used car (and not a Lexus) from Performance was thrilled at the entire process. They made everything so easy. Without a doubt the best experience I have had buying a car. I will be back!!!

Rob was very responsiive, open, honest and professional. Closing was easy and quick. This was a very easy experience. I would highly recommend this dealer.

I live north of Dayton and I contacted several dealerships in Dayton area also Cincinnati area. Tony Baxter was courteous and returned my calls promptly while other dealers (lexus of Dayton) gave me the run around. I drove an hour and a half that evening to pick up my new car and he had it ready to go, and all my paperwork was ready to be signed. It was a quick and easy process and I thank him for that. This is a great dealership with great employees that treat you with respect and kindness. Totally made it worth the trip to get this car. I would recommend this dealership to anyone looking for a new or used vehicle.

I had a very positive experience buying a vehicle from Performance Lexus and Tony Baxter. Tony, like the rest of the employees we encountered, is extremely friendly and helpful. I would recommend Tony to anyone buying a vehicle.