Reviews
Purchase
Great job Maria! We really enjoyed working with you. You are not the "typical " car salesman. We feel you really worked with us on this purchase. Excellent follow up skill. Bill and Shannon
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Happy with my purchase
I found the whole crew at Performance Lexus easy to work with and would recommend the dealership to anyone. My sales guy, Smitty, was always prompt at getting back to me and bent over backwards to ensure I had a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding experience
Our experience at Lexus was outstanding from the first moment we walked in the door, We were treated like royalty. Maria's no pressure attitude played the biggest role in our joining the Lexus family. Maria wanted us to be 100% satisfied & helped us find the perfect car, with the option we wanted. We didn't feel oversold, or given a bad deal. Maria, Jeff & Jason are all amazing. Our car was delivered with some extra goodies like leather key holders, and an umbrella. Performance even takes that extra step to show you how to use your new car! The facility is also amazing. They have a movie theater, gym, and a world class waiting room with plush leather chairs. The waiting room also has great snacks and drinks along with free WiFi. We will definitely continue to purchase from performance Lexus and can not thank Maria enough for making a dreaded task an enjoyable experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience buying a 2011 Avalon
John M and Doug G were really terrific...very knowledgeable and most helpful. Doug even programmed my phone into the car's blue tooth before we left the dealership. My "new" care is great but the buying experience was even better. thanks, guys!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Service Is Always Satisfactory.
I provided a four star rating to customer service because when I arrived for an appointment that I scheduled over the phone the week before, the service department had no appointment on record. However, a service person immediately took care of the mistake, and my car was serviced without postponement or delay. I have been taking my car to Performance for the past five years for all maintenance as required and recommended. This is the first time ever that there was such a display of incompetence. The saving grace is that this error or incompetence was immediately rectified. In the future when I schedule an appointment, I will maintain a record of with the person's name, date and time that I called.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Review
Jonathan Smith was very friendly, informative and efficient. We would not hesitate to use his services again and/or recommend his services in the future. Very enjoyable and thorough.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Buying from Performance Lexus was an amazing experience!
We recently purchased a used Acura MDX from Tony Baxter at Performance Lexus and it was an amazing experience! From the first conversation, Tony was a pleasure to work with and went above and beyond to make sure our car was exceptional. I highly recommend contacting Tony if you are in the market for a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Amazing experience!!
This is the place to buy!!! I had looked for used cars online and came across the prefect one that just happened to be at Performance Lexus! After inquiring online I began to work with Maria who was awesome and gave me a great deal! Once at the dealer I began to worry I wouldn't be approved for financing due to short length of credit history but Jason made this process a breeze! Overall, everyone at Performance Lexus was friendly and helpful! It was a great first time car-buying experience. I will definitely shop here again and recommend this place to family and friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
THANK YOU!!!
Amazing Experience!!
This is the place to buy!!! I had looked for used cars online and came across the prefect one that just happened to be at Performance Lexus! After inquiring online I began to work with Maria who was awesome and gave me a great deal! Once at the dealer I began to worry I wouldn't be approved for financing due to short length of credit history but Jason made this process a breeze! Overall, everyone at Performance Lexus was friendly and helpful! It was a great first time car-buying experience. I will definitely shop here again and recommend this place to family and friends!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Internet- One of the most easy way to purchase
It was the least time consuming experience we had in car buying. "Smitty" Internet Sales Specialist had everything ready to the point that just in two trips we were able to drive away our car. The used car Sales manager, Ryan Frankenberg did not act like normal used car salesman breathing on our shoulder heckling the price, indeed very professional customer oriented. Generally when it comes to used car loan sometime one has to spend more time in finance department than negotiating the car price. Jason Morgan the Finance Manager's experience and his efficient way of processing the paper work made entire loan process very smooth.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car