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Performance Lexus

(1,236 reviews)
Visit Performance Lexus
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2018 state dealer award
View 11 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 627-0775 (866) 627-0775
Used (888) 244-0571 (888) 244-0571
Service (888) 404-7952 (888) 404-7952

Reviews

(1,236 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Performance Lexus from DealerRater.

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Perfect

I just purchased a new lexus es350. Tony Baxter was great to work with. He was very knowledgable and more importantly was a very good person. I would recommend anyone considering a lexus to work with him. I will again. Ben

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
5 people out of 5 found this review helpful.

Very Happy Customer

Jonathan made buying a car fun, relaxed and easy. I am really impressed with the overall facility and customer service. Everyone was so polite and helpful. I will recommend this dealer to friends and family and will continue to take my vehicle to this location for future services. I had a great experience! Thank you to all who helped!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

purchase

Just completed my 2nd Lexus purchase. Service and personnel have always been a positive following our 1st purchase about 3 years ago. Walked in on Labor Day to test drive a used SUV and walked out with a new RX 350 instead! Thanks to Mike Witte and Jeff Butler...and Dan for a 5* dealership experience. J Townsley

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Pleasant Buying Experience

This was my first purchase from Performance Lexus and I have to say one of the most pleasant I have had at any dealership. Starting with the test drive to negotiating a deal, I was never pressured. Maria was professional and friendly and was there to answer all of my questions and address any concerns. She came in during her day off just to make sure I met with Jason for the purchase - I was truly impressed. A dealership is only as good as it's people and Performance Lexus is definitely Outstanding!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Upgrade to Vehicle

I had received a call from Amanda a few days prior to my visit regarding the Trade in Program. I didn't think too much about it, as I was very happy with my 2012 RX 350. However, since I was at the dealership for an oil change- I was curious and thought to have a conversation and explore. Amanda was great at explaining the program to me high level and connecting me with Mike in the Sales Dept.. Mike Witte was phenomenal to work with. He was able to walk me through the numbers and provide a solution with me leaving with a brand new 2015 model of the RX! He was very thorough and made the process so easy. The entire sales process and his follow up after the sale made him someone I will continue to work with at Lexus. Overall great experience and everyone at Performance has been so good to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Another wonderful experience

My family purchased our 5th car from Performance Lexus and the service continues to exceed our expectations. Doug has worked with us on the last 4 purchases and we have a high regard for his professionalism and sincerity. It's a pleasure doing business with him. He listens to our needs and provides excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Lexus es 350

Gr??? sales lady to work with. Very knowledgeable and friendly, I felt very comfortable working with her. I would definitely come back and purchase another car from her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Pleasant Experience

Smitty was my salesperson and he did a fantastic job. He kept me informed for over a month (or more) of all 2013 ES models that met or came close to what I was looking for; i.e., model, color, extras, miles, etc. He notified me whenever they received an ES that met any of my criteria. He did not pressure me. He was very polite, courteous and professional. When he finally found the Lexus that met all my criteria, he reviewed the functions, extras, warranties, etc with me in a relaxed and informative manner. The negotiating and purchasing process went smoothly. Smitty did a wonderful job thoughout the entire process. I highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You!!

Great experience.

Pete Beck and Dan Kommeth are great people to deal with. This is our second RX 350 that we purchased from this dealership. I recommend this dealership to anyone in the market for a new or used car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best Experience Ever!

I have purchased more than 12 vehicles over the last 10 years and I have never had a better experience. They were very respectful of my wife and I. They didn't hassle us with pointless pricing. I drove from Kentucky just to get the vehicle and I will drive there again for my next. We purchased a 2007 Chevy Suburban 1500. The entire staff is great from sales to financing. One highlight was the tailored video that was sent to my cell phone with a walk around of the vehicle I wanted. I have never seen that before and honestly it was a deciding factor for me to take the drive. See you on the next purchase!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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