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Performance Lexus

(1,235 reviews)
Visit Performance Lexus
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2018 state dealer award
View 11 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 627-0775 (866) 627-0775
Used (888) 244-0571 (888) 244-0571
Service (888) 404-7952 (888) 404-7952

Reviews

(1,235 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Performance Lexus from DealerRater.

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Awesome experience with dealer Jeff Smith

After searching for cars at several different places with no luck, we went into performance Lexus. We were instantly greeted by a smiling gentleman who was eager to help us find the car for us. He patiently showed us different options and took time to make the options for our budget. We were able to find a car for a price we could not pass up. Our experience was phenomenal. The whole process was extremely smooth and non stressful. Everyone we worked with was great and very friendly. I would definitely recommend paying Performance Lexus a visit when shopping for a car and be sure to ask for Jeff Smith! He was 100, I am sure you will be satisfied! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fun buying experience

Katie Sweeney, my Sales Consultant, and the other people I dealt with at Performance Lexus made my purchase of a new Lexus a fun and painless buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Seamless buying experience

I went in knowing almost exactly which vehicle I wanted to purchase. Tony had listened to exactly what I wanted and only showed me vehicles that met my specifications. When it came time to purchase, Jason and Tony worked together to have everything organized so I was in and out in no time. The ease of this experience will have me coming back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Really great experience from beginning to end

I was extremely impressed with the service that we received through Jeff Smith, our salesperson, Jason Morgan, the Finance Manager and Jonathan Gutman the delivery specialist. Everyone treated us with great care.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding experience!

I was referred to Tony by a friend who works for Lexus after I'd had a bad experience with a different dealership. From the first moment I met him, my experience was wonderful. He had already picked out a car that he thought might meet my needs and it ended up being absolutely perfect! He listened, offered me all available options and encouraged me to go and look at other cars for comparison. Never once did he pressure me into buying a car. He was incredibly patient ahd has a wonderful sense of humor. I love my car and will always remember what a great experience i had in the process!! I'll be calling Tony when I am ready to buy a car again! Highly recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.

Great buying experience

I decided to buy and new car, which usually is an arduous experience. I was just starting the process, stopped at the Jaguar dealer (and no one even talked to me)... went to Performance, and the experience was completely different. Approached once, and wasn't ready (but no pressure), then when I wanted help they were there. listened to what I wanted, and showed me the perfect car... like new, good price, bought it on the spot (not my style at all). The Sales guy (Mike), has even followed up twice to just thank me and make sure I still like the car. I love these guys,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Service Visits

I purchased a LS460 CPO earlier this year from another dealer. I chose to have some warranty work completed at Performance as it was closer to my home. I was given a loaner car. The work was not that extensive, but the CPO paperwork did not catch up to the vehicle for several days. My service adviser was Jessica. She really did a great job keeping me informed of the progress of the work. She insured everything was completed. Since then I have had the car back for the fuel campaign and Jessica took care of it with no subsequent problems. She also took care of detailing a carpeting issue I had. I just had the car back for service and Phyllis was my adviser. She also was very helpful regarding the work done. Bottom line here is the Performance team really does a nice job and it is a pleasure to come here for service. I have a technical aircraft background and I appreciate what the shop does.. The techs in the service department never seem to get any credit being behind the scenes. I want to include them here. I appreciate all the training and experience they have to deliver a trouble free vehicle after the service is performed. I cannot say enough about my Lexus experience. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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We had an excellent buying experience with Tony Baxter.

Tony shared great knowledge of the NX200t. He spent a great deal of time with us helping us select the right one for our needs. He also spent a good deal of time reviewing all the financial options. He has a fun sense of humor which we enjoyed as well. We were totally impressed with everyone that touched our buying experience. All of the employees are very friendly and go out of their way to make it a personal and positive experience. We also loved all the amenities of the facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Best buying experience ever!

I have already bought my first new car from Tony and due to the happy buying experience, this time I directly went back to him and planned buying new RC 350 and thanks to Tony again, who actually made my interest about new RC 350 into a real buying experience with a reasonable price, his unique sense of humor and patient custom service. I was afraid that buying a new car could turn out to be a tough and struggling experience but Tony did make it easy, fun and smooth. I really appreciated his help and support! Xiao Yan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

HmHoward

This was the best car buying experience we have ever had! It was easy, and no pressure or tacky salesman techniques. We loved the atmosphere and the culture at Performance Lexus. It has a "family" feel to it. We can't speak highly enough of Robb Kelly!!! He was wonderful to work with, very knowledgeable about the vehicle, and super easy to relate too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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