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Performance Lexus

(1,236 reviews)
Visit Performance Lexus
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2018 state dealer award
View 11 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 627-0775 (866) 627-0775
Used (888) 244-0571 (888) 244-0571
Service (888) 404-7952 (888) 404-7952

Reviews

(1,236 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Performance Lexus from DealerRater.

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Great customer service

We were so happy with the service that Tony provided for us!!! So easy going, no pressure and so accommodating to our hectic work schedules!! Thank you to Tony for making us all feel at ease with this somewhat stressful shopping experience! Congrats to Performance Lexus on a wonderful employee:))

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Leasing a new Lexus

Overall, the experience was a positive one. I would recommend contacting Tony if you are interested in leasing or buying a new or used Lexus if you live in the Cincinnati area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

An impressive team-centered car buying experience!

I want to thank the PL team that helped me find exactly the car I had in mind! To start, the dealership is in great condition and I look forward returning for any and all car needs in the future. First off, Jeff Smith was my first contact and he led me through the entire process up to my driving away in my new car. He was knowledgeable and offered a myriad of options as we moved along the process. Jason Morgan, Ryan Frankenburg and Paul Cerrezin were part of the team that helped me through the process without pressure or curve balls. After a couple of visits to the dealership I ended up getting the exact car I wanted, which had to be transported from another State. I'm very thankful to the team and I highly recommend them to anyone considering getting a Lexus, which although I knew was a great brand, I'm super impressed with the quality! I can see myself coming back here in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

I placed a special order on November 30th for a NX200t f-sport. I took delivery on March 2nd and love my new Lexus. It was a first class experience through the entire process. I am a trust but verify kind of person and the sales/delivery process was extremely straight forward and honest. It was nice to have no surprises. I had a deal agreed upon for my special order and I can say with confidence that Performance Lexus will not only honor their commitments and do as they promise, they will also work to exceed their customers expectations through the entire sales/delivery process. Service after the sale was exceptional as well. Special thanks to John Huling, Dan Kommeth, and Jeff Butler for an excellent experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The best car buying experience I've ever had!!

I recently leased a car from Performance Lexus and it was the best car buying experience I have ever had. The sales staff that I worked with were very friendly and knowledgeable. They wanted to understand what my goals were and worked with me to achieve them. They took what is normally a very frustrating process and made it very simple. I would recommend Performance Lexus to anyone looking to buy or lease a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Delighted with the experience

We were shopping for a car for my wife and went through a number of makes and models over a period of two weeks. We very quickly converged on Lexus and Performance Lexus because of our awesome experience there - great car and a truly delightful experience which beats all other dealerships in the area. We would like to specifically call out Jason Morgan and Maria Schrudder who were excellent - very caring and pleasant and at the same time very professional! I would strongly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome experience !!!

Tony was patient, knowledgeable, caring and understanding to my needs. He made me and my daughter feel comfortable about the decision I made to purchase the RX350. Thanks for being such an awesome person, and sharing your lunch with us! Thanks for the chocolate ...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Most wonderful car buying experience ever!!!!!!

You never expect to walk into a dealership and think that you would become friends with the finance and sales people but I did. Tony Braxterand Jason Morgan pretty much made my day. The top notch service given along with true and honest compassion was unbelievable. Best car buying experience EVER and would recommend buying new or used with this team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

It was worth every minute of wait

The service was increible starting with the emails then the meet in person i knew the car would be mine. It wasnt as easy as we thought but Tony motivated me to not be down that it was going to work. I am so happy i found him and that he help me end my 4 month long search and it was the best price out of 15 dealers i had contacted in a 150 mile radius. I will always keep this desler in mind and i think i will purchase from here only. I know they will go the extra length to get it done and will not give you the run around. Jason Morgan also helped close the deal and he was increible also with the good warranty deals and if you soeak spanish he can help you also. It was our best experience purchasing a vechicle. GO TO PREFORMANCE LEXUS!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.

Friendly, professional, knowledgeable.

We were very pleased with the buying experience and feel that we bought a great vehicle at a fair price. We would recommend Tony and Performance Lexus to our friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.