Reviews
Excellent, quick and easy service
It was a quick and easy first service appointment at Performance Lexus. They got me in a loaner vehicle quickly and got me checked out and on the road in even less time when picking up my car.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lexus ES 350
Everyone at Performance Lexus was very friendly. I loved working with Jeff Smith. He was absolutely phenomenal, very knowledgeable and friendly. From the beginning of showing me and my wife different cars to setting up different test drives. Everything went very smooth. I would most definitely go back there for my next car....soon
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They stood by to their mission statement
I recently purchased an SUV with 66,000 miles, 10yrs old, at about $700 below market value. Within 700 miles, a squealing was coming from under the hood upon start up. I figured the belt needed replaced. I knew I had "no warranty," however I thought I would give them a call anyway and see if they would fix it for me free of charge. I set up an appointment for them to look at it under the impression I would likely be responsible for either parts or labor. Not great, but better than anywhere else right? I could not make it, due to work, so my wife and children took the SUV up. My wife texted me and said that they were going to replace the serpentine belt free of charge. I was so glad that this dealership did the right thing by us. It is not often that one goes out and buys a car and the dealership does the right thing for the customer just because it is the right thing. Thank you Performance Lexus for being honorable.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very pleasant experience
Sales consultant was very friendly, extremely knowledgeable and did not pressure us. Tony went out of his way to help us through our decision process!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Service
I was treated very well and the work was performed with no delays. It doesn't get any better than this. Always great service at Performance Lexus. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for taking the time to give us feedback on your service appointment, Stan! We're happy to hear you're always satisfied with your service here at Performance Lexus. Thank you for your continued loyalty and we look forward to serving you in the future!
great experience
He did a wonderful job with the deal and was very pleasant with the entire process. He was very prompt with all requests and an overall easy process. Great customer service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Car Buying Experience
Tony was professional.....very responsive.....attentive......pleasant. The purchase of the car was straight-forward and basically conducted online..... The entire purchase process (selection, placing the order for the car to be built with the options that we wanted and the pricing) was seamless. It was a great experience to work with Tony and Performance Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
By Valerie
Had a great experience when searching for a vehicle to purchase, my sales person was John who was knowledgably and explained every step of the process which made the situation great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Valerie! Thanks so much for taking the time to review. We're so happy to hear you had a great experience buying with John and hope you're enjoying your new car!
Outstanding service
Service is always superb. Ron Riek always provides great customer service and is always pleasant to work with. Service is usually timely. I appreciate it when the service consultants provide updates about your vehicle when you are sitting in the waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Car, Great Dealer, Great Experience
Tony and the rest of the Performance Lexus staff were excellent. They were patient with all my questions and I never once felt rushed or pressured. Tony is a very polite, straight forward salesman. The Performance Lexus facility is amazing. My family and I were very impressed. We will shop there again, and would most definitely recommend them to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car