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Spikes Ford

(1,260 reviews)
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,260 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Spikes Ford from DealerRater.

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Oil change

I went for an oil change and the service was excellent . I did not have to wait for a long time .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

The service was GREAT!! Maggie handled everything outstanding and I couldn't be happier with her customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mike Quintanilla, Buyer

Purchased Ford F350 Service: Excellent, very helpful, Maggie does an incredible job. She calls me with updates and when my truck is ready for pick up. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Salesman David Lozano did a great job helping me out and getting me into my dream suv. I could not be happier with the great job he did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service

Everyone was very friendly and helpful with assisting me with the service of my F150 .!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Shop Manager

Excellent service. Vehicle was delivered when promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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excellent service by employee (alex)

I purchased a F-150 4x4 2014. Excellent service and great sales man. Employee (Alex) very friendly and helpful. Thanks for great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Services!

The service was outstanding.... Claudia did a great job on getting my Ford F-250 truck in and out quick. Very satisfied with the service and technician's work. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Thank you Roy for calling me back to ask me about my experience at Spike and to ask if I was satisfied with the quality of work. Thank you for getting me to the service dept quickly and a BIG thank you to Crystal there at the lube speedy lane . She was very kind, professional and courteous. Ms Olga Munguia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2014 Ford FIesta

It was very time consuming and very affordable. I was pleased with the service and the price of it. Excellent job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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