Al Packer Ford Royal Palm Beach

This dealership doesn't even deserve 1 star and needs new management. My husband purchased a used truck from this dealership, and in less than 1 week had a problem with his transmission. He called and brought the truck back to have them look at it. Sure enough, it needs a new transmission. The manager, Mark Catasus, said he would have it fixed, yet now refuses. My husband was picketing at the dealership today, and Mark threatened to come to our house tonight with a sign saying my husband is a pedophile!! They are HORRIBLE!! Ripping off innocent people and lying? That is so wrong. Please do not buy here.

I have purchased 2 vehicles through Don. He has always been very helpful and full of suggestions and ideas that have been very helpful to me. He's always stayed in contact and has been available every time I have called him with questions even after my purchase.

Dripped in as a “new in town” with an F-150 crew cab on its last legs. It failed electrically several times on the drive from MN and has been used and abused. Erick recommended looking at the Ranger- smaller, more efficient- more to my liking now that I don’t need to haul as much. The ranger was the ticket. In two hours( most of it cleaning out my old and well used truck) I was on my way and love it. Quick to respond, 7500 pound towing capacity and comfortable, I am happy with my experience.

Great buying experience. Went in just to look, but with the help of Don Patel, I am a proud new owner of a 2020 F25o! Don was very knowledgeable in all Ford Trucks. Highly recommend for your next buying experience.

Mike Ferretti in sales went Out of his way to accommodate my requests and meet with me. Wasn’t pushy at all and knew the vehicles they sell veey well.

I have been using this dealership for many years. My service advisor is Ashley Moore. He has always been extremely helpful in resolving issues and problems with my vehicles and I always send my referrals to him. It's always a pleasure to do business with Ashley and Al Packer Ford West

Gary Reilly always goes up and beyond in customer service. Repairs completed in a timely manner. Gary also reserved a loaner car too for us. Thanks Gary for all you do.

I as looking for a quality late model F150 at a fair price. Also a sales person that is NO nonsense I finally found both! I have been searching for 2 months so I knew what I wanted and how much I would be willing to pay. Bing Sunday and them closing soon, I was with the right salesperson Myke Gooden! He got right to th point took my info gave m his price , which I agreed on . Within 2 hours I was driving my 2018 F150 with 11000 miles remaining on the warranty . Myke thanks for. Understanding your customer and selling me what I want ..Too often people want to sway your wants and needs .

Ashley has been my service rep for approx 12 years and I can’t thank him enough for the great care he takes of me and my cars. I have sent friends and relatives to him because I know he will take great care of them

Wendy in Quick Lane was very attentive with our repair and kept us updated with how the repair was going. Vehicle was repaired properly and on schedule. It’s a pleasure to do business there.