Reviews
Write a reviewVery Happy Customers
After very disappointing results at the Ford dealership where my family has purchased 4 new cars over the past 20 years (and serviced them there-but not again), we decided to head away from the Ft. Lauderdale area and head up to Al Packer Ford on Southern. What a difference! We felt as though they ACTUALLY WANTED us to by a car from them. Our salesman was Ivan Jazmin, and he was great. Professional but also down-to-earth. He told us later that he told the finance department that “These people came all the way from south Broward. If we don’t treat them right they’ll never come back!” They worked with us to get the car we wanted at a price we were very happy with. And yes, we drove out of the dealership just a couple of hours later with the new vehicle. Thanks, Ivan, for making it all come together. You definitely have our future business!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Got my Raptor
Found my truck online and their web delray meant did a great job to facilitate my schedule. I work a ton and had to come back to seal the deal and Mike Ferretti worked with me the whole time. When it came time to finally pick her up the process was smooth and really quick. Love my truck! And had a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Broken entry handle
Ashley Moore is the best service person at Al Packer Ford west. He is always profession, attentive and interested in solving the problem in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service not found
Once you buy a ford, you are on your own. They do not stand behind their product. That says a lot about the product. Try chevy
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tower
We had the best experience ever buying our new Ford Edge thanks to the best salesman ever Nobel Adili! Had a great experience also with the Royal Palm Beach dealership. Betty and Larry Tower.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ashley Moore service advisor
I have owned Ford cars and trucks for over 35 years. Al Packer is the only place that I allow my service to be done. Ashley Moore is the service advisor I always use.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The service was excellent, Nobel the sales guy is a real...
The service was excellent, Nobel the sales guy is a real professional, they don't play games there, go in and out fast and happy, i would for sure come back in the future to make another deal, the price on the internet it was the same when i got there, i past the whole saturday on the other ford dealer and it was a waste of the time, and in only one hour they gave me what i was looking for, thank you so much!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
VERY UNHAPPY with Ford customer service and dealer
Bought a new Ford Flex and have crack in window that was obviously already there. And neither this dealership or Ford will help with this problem. They want me to pay between $500. And $800. To diagnose the problem to see if it’s a warranty problem. So do not buy from them or Ford because once you buy the car you are on your own with any problems. Everyone just passes the buck. I will NEVER BUY a Ford car again...
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Postal Worker
I went to Al Packer Ford West just to look around with no intention of buying but salesman Michael Gooden introduced himself to me and proceeded to show me everything that I was looking at.The very next day I came back and bought a brand new 2020 F-350 Truck.Michael Gooden’s knowledge,professionalism, and enthusiasm for the job was truly outstanding. A .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A Service
I wouldn’t buy a car from anyone else. Glenn Dunn and the staff at Al Packer Ford have always treated me like family. If you’re looking for a Ford in Palm Beach County look no further than Al Packer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase