Reviews
Write a reviewNew truck
I have bought 3 vehicles from them they are always professional And earn your business, they are very nogligable about there truck's. Would buy my next truck there again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service for a King
The service department was quick, friendly, and easy to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Customer service.
Glenn Dunn was my salesman and he was so wonderful and easy to work with. He made sure I got the exact car with all the features I was looking for. I’ve leased and bought through Al Packer a few times and have always used Glenn Dunn. Any time I have a friend looking for a vehicle, I always send them his way! Highly recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good deal
Great car buying experience. Our sales person Ivan Jazmin was terrific. Smooth process and we got a great deal. Everyone in the dealership was courteous and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Doug harris
I stopped by al packer ford,royal pal beach,a few months ago,I'd seen a truck in there I liked,however,I wasnt able to get one just yet,but I met a salesman ,named Ivan yasmin,and we took a couple for a test drive,and i told him I'd be back when i was able to buy a newer used truck.as luck would have it,i drive by again,and seen a very nice fx4 ranger 150,and a couple other really nice newer model trucks,so Ivan and i took a few for a drive,he was very informative as to the features of all the trucks,and zoomed in very quickly on what features i was most interested in.we sat down,made a deal,and i traded my dodge ram in on the fx4 150.as is common,i wasnt teal thrilled with the trade in allotment for my used dodge,even though it's a pretty ,solid truck,but it does have 331000 miles on it,so,is what it is,and we made the deal.im super happy with the truck i bought,its quick,handsome,and very fuel efficient,with the 3.5 ecoboost powerplant. It drives so smooth,and rides very nice,and pulls anything i need to pull,pretty much effortlessly.so,ya,I a happy guy.Thanks Al packer,and Ivan.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Salesman was most helpful throughout the process.
I want to recognize Salesman Michael (Myke) Gooden for his excellent help throughout the buying process. Although I had numerous questions and a number of visits to the dealership, he was always welcoming and got me the answers I needed to make the right vehicle choice. My questions continued even after the sale and delivery of my new F250 and he continued to help me with my issues in a most understanding way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Repair Done in a Timely Manner
Ashley Moore is a great help with the utmost professionalism. The repair was done in a timely manner and the shuttle service was a great help to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Purchased a 2017 F150 Super Crew.
Purchased a 2017 F150 Super Crew. This is my families 8th vehicle from Al Packer, 6th from West. Always a great experience. I do all my service here as well. Working with Joey Bonaccorsi and Mark Catasus couldn't have been more pleasant. They were both very knowledgeable on the vehicles, offer a fair price on my trade, helped me learn all the new technologies incorporated in the new vehicle. I couldn't be more pleased. Thanks again for the great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
always great service
the service from ashley moore is always great. my favorite dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great customer service
I bought my first car there when they opened and have been going there since . My last visit was minor but I always get great service when whether working with Ashley, Nate or Wendy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase