Mullinax Ford of West Palm Beach

Hi Gary. We are happy that you had a positive experience with us. Thank you for the kind words about the service and quality of work at our dealership.

C Parsons, thank you for the kind words about the outstanding service in our Quick Lane! We're glad we could exceed your expectations and will pass your kind words along to the staff. We look forward to seeing you again!

Hi Dan. Congratulations on your new vehicle! Thanks for the positive comments the five-star rating. We''' be sure to let Ray know that he was extra helpful during your shopping and buying experience.

Hi Pat. We are happy we could make your experience a positive one! We will be sure to let Harold know how much you appreciated his assistance . Enjoy your new vehicle!

Fredh, thank you for your very kind description of the quality of service our staff provides, and for the five-star ratings! We will be sure to pass along your commendations to Luis and Chris. We hope to be of service to you again. Take care!

Gretchen8815, thank you for leaving such a great review and high star rating. We'll pass your kind words along to Clarence and John Wayne!

Thank you for the kind review! We appreciate the opportunity to assist your vehicle needs now and in the future.

I apologize for any confusion or miscommunication. When you were originally planning to purchase, the costs were based on you shipping the vehicle from Florida to Arkansas. Per Florida’s tax laws, if you are not driving the vehicle in the state, you are exempt from paying the Florida tax. When you decided to instead fly to Florida and drive the vehicle to Arkansas yourself, we were obligated to abide by said tax law, and also charge the Florida tax since you would be driving it in-state. If any of this was miscommunicated to you, I again apologize. We prioritize being Up Front throughout the buying process and I hope you can understand. I wish you the best in finding a vehicle that fits your needs and am available if you wish to discuss this any further. Kindly, Bren Nicolas, General Manager of Sales, BNicolas@MullinaxFord.com

Mr. Nicolas, There was no miscommunication that led to this issue. I was never going to have the vehicle shipped from Florida to Arkansas. It was clearly relayed that I was coming down to pick up the vehicle. Your salesman was working to have the vehicle delivered to my fathers house or the Kissimmee dealership for pickup. The issue of the additional sales tax was not brought up until after I had received the second buyers sheet and my purchase check was cut and delivered to your dealership. Your team failed me as a customer and then your used car sales manager failed me by not willing to try to work something out to make the deal right. I have all the documents and communications to clearly prove the appropriate timeline of events. Coming on here to say that I was misinformed clearly shows that you were misinformed by your staff. I am a salesman myself selling forklift equipment that frankly dwarfs the minimal profit margins of your used sales, I know how to treat customers well to retain lifetime customers, I’ll make sure to let customers know how xxxx poor your customer service team handled business so they don’t waste their time.