Reviews
New Lincoln Purchase
Sales rep (Frankie) was professional and knowledgeable. One of the best car sales reps I have ever dealt with.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Charlene, we are happy we could make your experience a positive one! Safe travels!
What Service!!
I stoped to have my check engine light inspected and make an appointment for repairs as needed. It was diagnosed and a cost estimate given in ten minutes. The repairs were completed in a little over an hour and I was on my way!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are happy we could make your experience a positive one! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Service
Service was completed as described .The service provider was most professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Thomas, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!
Outstanding servicd
As usual, Ed Howard Lincoln took care of damaged tire and performed routine service. I consider this auto business to be the best I have dealt with over the years and would recommend it to anyone who needs the same.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Charles, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Ed Howard Lincoln
Another great experience at Ed Howard Lincoln. Both Jim Halas and Bailey Stinson were well prepared, car knowledgable, efficient and helpful. My hat is off to this fine dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dan, thank you for leaving such a great review and high star rating. We hope you continue to choose Ed Howard Lincoln for all your vehicle needs! Take care!
Ed Howard Lincoln
Not pushy, very informed, both salesperson, Frankie, and commercial manager, Jim, wer.e a credit to the dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Philip, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Retired
A pleasure to deal with their employees. They made the buying experience easy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ruth, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
May be dealing with a scam
Major issue, chronologically documented, with a newly built car purchase- owing us money. This has been unresolved for months. Prior to this, service was impeccable.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Routine service
In for a routine service. Dealer picked up and returned my car when complete and provided a loaner for me to drive. The car provide was a 2022 Corsair which I found to be an outstanding drive. I will surly look at one soon as a replacement for my MKC.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Willard, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
horrible dont use them!
HORRIBLE customer service i had my lincoln vehicle worked on breaks and calabers and they didnt even tighten the bolts!!!!! owner ed said well people make mistakes sorry not my problem... this could have been a HUGE accident putting my families lives at risk for a slap on the risk to their service guy who said he was distracted and walked away from the car! how do you forget to tighten the bolts!!! thank god we were driving local and were able to pull our car over when our calaber completely FELL OFF MY CAR!!! thank got we wernt on the hight way headed home to michigan. when i asked the owner ed for my own comfort if he would please loan us a car to get home he said no absolutely not its mot my problem yet i have NO reassurance that the bolts are there and on correctly this time. absolutely disgusted by ed and his team's behavior and treatment to the customers. so unbelievably sad
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase