Ed Morse Cadillac of Brandon

I’ve been on/off disappointed with Morse service for the past 5 years. As of today...we are done. I’ve driven from Lakeland to Clearwater to try Dimmitt. Let’s fast forward to the last straw and what has finally caused our divorce. CUE. Yep...the infamous CUE system. After having this unit serviced a few times and, ultimately replaced by Morse, it’s out AGAIN. That’s a Cadillac embarrassment for another day. But, why would the service manager simply brush me off with “we will try to reset and see if that helps; otherwise, you’re looking at $1100-$1200 to replace”. Oh, and then proceeds to “advise” I need $900 in fluid changes. Yep...getting right on it 👌🏼. The nerve. Why would my husband, a moderator on several car forums, hit the forums and find that Cadillac has a refurb and Goodwill program to assist with repairs for this KNOWN debacle(?). So, we’ve been working with an “Infotainment” rep out of CA to get assistance. I told Cadillac, I was not going back to Ed Morse because they are only interested in selling not servicing. They called Dimmitt for me. I’m sitting at Dimmitt waiting while the CUE system is being replaced. They contacted Cadillac and got it authorized for replacement for $155 deductible from me. Ed Morse...why did you not do the same? I can only assume there is some type of compensation or bonus attached to service manager compensation that causes them to gauge instead of fo what is fair and just. Shame on you. Never again. It’s a beautiful, peaceful time of reflection to cross the bay and come 50+ miles to Dimmitt, my new servicer. Where do you think we will buy when we get ready? Ed Morse? So silly!! You lost far more than $1200 for a CUE and $900 for fluids. Far more. Divorce is very expensive. Bye bye now.

Ours sales person, Jo DiPaula, is always friendly, professional, courteous, and always looks after his customers. The service department is also friendly, courteous and take care off the customer whether it's for maintenance, a problem, or just a car wash.

When I came to the dealership I really wasn't sure what I wanted other than a new vehicle I saw the Xt5 and new that was it, I met Joe and felt so comfortable with him very easy going cared about what I was saying . What a great person. Every one I had contact with was very nice and you could tell that's just the way there personalities were always. Luv them all. I woul d definitely buy another vehicle there in the future...

They were truly no pressure. They even helped me compare the features and options on the cars at other dealers I was looking at. This was a big help in making my final decision.

Eric in the service department always takes great care of me and my car. Thank you vert much

All that were involved with my vehicle purchase, were awesome!

Very customer friendly and professional have had warranty work and preventative mainlanders done here always great service and quality repairs

This is our second car with Ed Morse Cadillac of Brandon. Our first lease was a great experience. We were introduced to the Cadillac brand by our sales person, Mr. Joe Dipaula. He did a great job for us and over the course of our lease we really became good friends. As it got time for our lease to expire, we told Joe what we were interested in and he went to work . He hit it out of the park. We now drive a Cadillac XT-5 and we love it.

Corey was very professional and easy to deal with. He made the whole experience positive. Usually I would dread buying a new car. This was not the case buying my new cadillac.

Easy to make an appointment and the work was done efficiently and professionally. Mike Murphy my service advisor was very helpful.