Reviews
Punctual and thorough when performing multi-point
Punctual and thorough when performing multi-point inspection. The video they provide is helpful in understanding what exactly needs to be fixed and why.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
My wife and I made an appointment to test drive a BMW X5
My wife and I made an appointment to test drive a BMW X5 we were interested in. I called in and spoke with Jorge, who made an appointment with us for later that day. We arranged childcare and my wife and I coordinated from our jobs to arrive early. We waited 25 minutes to speak to Jorge, who told us he was now busy with another customer. We ended up waiting an hour until the dealership was closing before we finally gave up and left. An honest heads up on the conflict would have been appreciated, and at no point were we checked on by the various other staff loitering around. This was a very disappointing experience and I will seriously question coming back despite being a life long BMW owner.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
The service technician, Michal, has taken care of all
The service technician, Michal, has taken care of all three of my BMWs. Everything always gets done right. She’s a real pro. That speaks very well for the dealership. Also, I’ve had the same experience with my salesman Tevin Nance. Very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! Please let us know if there is anything else we can do for you; we are more than happy to help!
No issues with my service visit.
No issues with my service visit. They took me right in, had my loaner waiting for me and let me know the work was all done a few hours later.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Paul, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Angel our service rep was excellent.
Angel our service rep was excellent. He explained everything in detail and gave the breakdown on all pricing of the repairs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Horrible my glasses were stolen from my vehicle.
Horrible my glasses were stolen from my vehicle. They claimed they reviewed the video and saw nothing.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ms. Aguilar, we are sorry you had a poor experience. Our service manager did confirm checking security camera footage as well as check in pictures of the vehicle based on where we were told the glasses were located, and they did not show to be located on the passenger seat as indicated on check in. We pride ourselves on taking care of our guests at an exceptional level and we are sorry that this was not your experience. Our understanding is that our service management did reach out to discuss.
I can say that my experience was very good including the
I can say that my experience was very good including the service, and quick response and delivery.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Ryan Watson is, hands down, the most attentive service
Ryan Watson is, hands down, the most attentive service rep I’ve ever encountered!! I really appreciate the time he took to explain the process to me every step of the way. And he was always a delight to talk to! My BMW experience has been a 10/10 so far!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please let us know if there is anything else we can do for you; we are more than happy to help!
My experience was a great one, I had my battery changed
My experience was a great one, I had my battery changed out, my rep Alamd was great and very knowledgeable, he is a great asset to the BMW company
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. We are always more than happy to assist you if anything else comes up. Take care!
Polite, professional, great customer service, like that I
Polite, professional, great customer service, like that I great recommended service but not heavy upsell. Service waiting area is very comfortable & spacious. No complaints at all!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.