Reviews
They profiled me 4 times went to Austin to buy both yes
They profiled me 4 times went to Austin to buy both yes THATS TWO CARS then they had to service them and they were so bad They told me I bought them in Austin take ot there. SO BUY YOIUR. CARS IN AUSTIN EVEN THE OWNER DOESNT CARE OR THE HElLP
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Mark, thank you for taking the time to share your experience, even though it has been 5 months since we saw you in service. We’re truly sorry to hear that you’ve felt unheard during your visits, and we take your feedback seriously. At your visit in January, when your MINI needed radiator work due to external or road damage that is not covered by the Manufacturer's warranty, we worked with you to find a fair solution, adjusting the total cost of repairs by over $1,000 to assist you in a difficult situation. While the vehicle was purchased in Austin, we never intended for that to diminish the level of service you received here. Our goal has always been to support all MINI and BMW owners with respect, integrity, and professionalism, regardless of where the car was purchased. If our actions or communication led you to feel otherwise, we sincerely apologize.
Couldn?
Couldn?t ?locate? my car after an hour after receiving the text it was ready?. They said they were finishing ?washing? it.. Car was gross when they finally got it back me.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly sorry for the level of service you received on this last visit. We always strive to provide an exceptional level of care and we clearly fell short in delivering both in terms of your time and the quality of wash you received. If there is anything we can do to make it right please contact our service management team directly, and we will work to correct this situation. Again we are very sorry and really appreciate you bringing this to our attention.
I had an exceptional experience at the BMW dealership
I had an exceptional experience at the BMW dealership thanks to Cesar Arrambide, who was truly outstanding from start to finish. He was incredibly attentive, courteous, and took the time to really listen to what I was looking for?without ever being pushy or imposing. His professionalism and genuine approach made the entire process smooth and enjoyable. If you're looking for someone who respects your needs and makes you feel valued as a customer, I highly recommend asking for Cesar. Five stars all the way!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Gabriel, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. We are always more than happy to assist you if anything else comes up. Take care!
Everything was very professional and the employees were
Everything was very professional and the employees were helpful, especially Jacob Brown my salesman. A great experience. .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It seems that 3 1/2 hours was a long time to wait but
It seems that 3 1/2 hours was a long time to wait but that’s okay. My car was “lost” after it came down but was at the carwash. I specifically requested the car not be washed. I requested a new key battery. No new battery. But the people were all amazing. It’s the process that gets the 3 stars.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Richard is absolutely a great asset to your service team.
Richard is absolutely a great asset to your service team. He’s very informative and connects well with his customers while building trust.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jason, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. We are always more than happy to assist you if anything else comes up. Take care!
Service rep Alan was great.
Service rep Alan was great. Very professional and took good care of my x5. good good good good good good good good good good
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Osvaldo, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! We are always more than happy to assist you if anything else comes up. Take care!
The service at received at BMW SA for my BMW X3 was
The service at received at BMW SA for my BMW X3 was outstanding. Service Rep kept me informed at every step. Many text messages telling me the car?s status. It was a superior experience from start to finish.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Courtesies are great and service was excellent.
Courtesies are great and service was excellent. I only wish.there was a dealership in New Braunfels Tx to make service so much closer to my home.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Seamless process.
Seamless process. I know have my third mini. Will be making another purchase In a few years. I have never had a bad experience. Everyone is friendly and very personable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Louis, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.