Reviews
Great service the service staff are very good at taking
Great service the service staff are very good at taking care of customers. I like to get my car serviced here. The care and professionalism are amazing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Ricardo, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
We had nothing short of a great experience buying with
We had nothing short of a great experience buying with Principle BMW. Jacob was our sales associate and he made it easy…no pressure and quick to follow up with questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Customer service in the service department needs
Customer service in the service department needs improvement. It is very difficult to get in touch with your service advisor and they give the impression that they don’t care very much.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you Principle BMW.
Thank you Principle BMW. Great customer service and follow up from Ryan Watson in Service - alway professional, courteous, and friendly. I appreciate the beautiful loaner car too!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Curtis, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Paul and team provided Great customer services and we
Paul and team provided Great customer services and we highly recommend. The way that they would call and follow up let?s me know it?s all about customer needs and making sure they are 100% happy
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Christopher, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Principle BMW of San Antonio!
I?ve been coming back to BMW for several years now and
I?ve been coming back to BMW for several years now and have never had a bad experience and I owe that all to the caring and knowledgeable service advisor that I have known for quite some time!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Angelica, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The dealership is nice and clean.
The dealership is nice and clean. The staff is very friendly and professional. I am extremely satisfied with my last visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Quick and efficient one-day service on my BMW.
Quick and efficient one-day service on my BMW. Appreciated a complimentary LIFT ride. Would return for future maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
My first time purchasing a new can and also my first time
My first time purchasing a new can and also my first time purchasing a bmw. Everything was quick and the staff was very kind and welcoming.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Nicole, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I found this used vehicle on Cars.
I found this used vehicle on Cars.com, scheduled a test drive with Jeff Cartwright, who was kind, thoughtful, thorough and patient. He even cooled the vehicle down before we drove it. Communication through the entire process was clear and timely, but never rushed or pushy. They truly made sure all of my questions were answered, I was getting the best deal possible, and no time was wasted. The vehicle is Beautiful and I could not be happier.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Christine, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. If you have any further questions, please give us a call. We're always happy to help!