Tommie Vaughn Ford

the salesperson, David Berg, who contacted me as a result of my inquiry on USAA provided me with the right mix of professionalism and concern for my interest.

The staff at Tommie Vaughn Ford were very courteous and helpful in selecting our recently purchased Escape Titanium. With our schedules, my wife and I have limited amounts of time to go through this process, but the team at Tommie Vaughn were straight to the point and did not waste our time, offering a fair price and finding a great deal of incentives and rebates to bring the vehicle to a price that we were willing to offer. The one thing that I would suggest is that aftermarket dealer-addons such as window tints and such to be marked on the window sticker, so the dealers are aware of the difference in price and can immediately notify the buyer during the initial negotiations. After agreeing on a price, finishing the final paperwork for the sale was very smooth, and with the negotiations going well we decided to purchase the extended warranty with some of our savings. Overall the experience and environment at Tommie Vaughn Ford was very relaxed compared to other dealerships and made us feel like the staff was ready to help us attain our perfect vehicle for a reasonably attractive price.

On Wednesday, May 16, 2018, I was driving Durham and had just crossed White Oak Bayou bridge south of the dealership, when I had to make a panic stop to avoid hitting another car that cut in front of me. The next time I applied the brakes they failed. I went directly to the dealership, which was a challenge with non-functioning brakes. I checked in at the Quick Lube side and reported that my brakes were failing. They told me my power booster had failed and would need to be replaced. They called the main repair shop to conduct the repair and then provided me a ride to where I worked. In the afternoon, I had not heard from the repair center, so I called. They located the rep for my Escape and I spoke with Jason. Jason informed me the front end man had checked my Escape and said the noise I was reporting was from the wrong brake pads and that they were too aggressive. I stopped him and explained that the issue I had brought my Escape to them for was failed brakes. I related what happened on Durham on my way to work that day, that my brakes failed and I had no brakes when I parked my Escape at the Quick Lube. Jason said I was wrong and the report was for noise and the brakes were fine. He treated me like I was crazy. I never was able to convince him there a brake failure, but Jason said they would check it out. The next day, Thursday, I checked with Jason. He said they had driven my Escape and no brake trouble was noted, other than some noise from the wrong pads. I explained again what had happened that led up to the brake failure, and he said they would check by having his shop foreman drive my Escape. I asked him to confer with his other customer service reps and Ford Motor Company to see if there had been other reports of brakes failing in a similar fashion. My Escape remained overnight again. That night I went online and read up on issues with the ABS that Ford has and was aware of but did nothing. On Friday I again called and spoke with Jason. I asked if he had spoken with anyone about the brake issues, explaining what I had read the night before. He had spoken with his shop foreman and others, and they did not know of any issues. Friday afternoon I called again and Jason stated Ford would not do any service if they could nor duplicate the failed brakes that I had experienced and there were no codes recorded. I advised Jason I would come after work to pick up my keys in order to remove my Escape from their lot on Saturday. Friday night they had trouble locating my keys and I was assisted by Bob, another service rep, because Jason had already gone home without telling the service desk where he had left the keys for my Escape. Bob was very helpful in locating and obtaining my keys. When Bob asked what my Escape was in the shop for, I explained my brakes had failed and what lead up to the failure. He responded with, "That happened to the truck that I drive." I asked what he did to resolve the issue and Bob informed me they had flushed the brake system and cycled the ABS. I told Bob that Jason had not spoken of any flush that could clear my brake issue, which indicated to me Jason had not made any attempts to consult with a more experienced service rep about my vehicle. I was even more upset with the way I was treated by Ford service after hearing that answer! I took my keys and left, returning the next day to get my Escape. Now I live in constant fear of where and when my brakes will fail again!

Had the 7500 mile service completed on my car. Did a good job in a reasonable time.

have always enjoyed my experience with services and personnel

Everything was taken care of to my satisfaction in a professional manner and fast

My wife and I were looking for a used Ford Expedition El and found one advertised on line at Tommy Vaughn Ford. I have been to Tommy Vaughn Ford before and have had a great experience in the past and find them to be honest and straight forward. When we meet with a salesman he looked up the advertised vehicle and we discussed why we were interested in buying this particular vehicle. The salesman then showed us another Expedition that was the same year and model but had half of the miles on it than the one we were looking at. It was about 2500. more but it was still in our price range. When my wife and I were looking online we didn't see this one. This is what I expect out of a good car dealership. We ended up buying this expedition over the original one. When we went through the finance department they gave us options but as soon as we said no to all of them there was no haggling or trying to force us to buy something that we didn't want to buy. I have bought six cars in my life. This was the most painless, easiest, and fast experience that I've ever had. I can see why so many of my family and friends use them for buying their cars and trucks. Thanks Tommy Vaughn !!!

The Works was performed on my truck F-150. Fuel injector maintenance was past due; got it done. My truck was left clean after work performed.

I had very good time at this dealer. They answered every my question.

Always first class operation. I have had a great relationship with Tommie Vaughn Ford for several years.