Reviews
Service Scam
Inflated service charges. Asked to replace the battery - paid over $400 for something that should have cost between $100-200. Ridiculous that they add in bogus “diagnosis” changes for a dead battery.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at customercare@tommievaughn.com so we can work towards a resolution. We look forward to hearing from you. Take care!
Carneymusic58@yahoo.com
Had a great experience buying my vehicle for Tommy Vaughn. Sales person (Jose Lima) was very professional and was not pushy like many other dealership individuals I have previously encountered. The whole buying experience was very fast and right to the point. No back and forth to the manager in the back, they came with the offer for my vehicle and the price on the vehicle I was buying and deal was done. Would recommend buying your next vehicle from Tommy Vaughn.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Stephen, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Tommie Vaughn Motors, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
As a first time car buyer I could not have had a better
As a first time car buyer I could not have had a better car dealership to work with! Everyone at Tommy Vaughn was straightforward and honest with me. No funny business here at all. They were true to their word and I would definitely buy another vehicle from this dealership again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tommy Vaughn Ford's service department did a great job in
Tommy Vaughn Ford's service department did a great job in working with Ford to diagnosis and fix an issue I was having with my new Mustang GT. Thanks,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tommie Vaughn Quick Lane
My SUV is a ?95 Explorer. Tommie Vaughn Service has helped me keep it running for 26 years. My latest visit to the Quick Lane facility was very good. Excellent service & very friendly people - made the wait not bad at all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sharon, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
5 Star Customer Service - Repair Department
I received amazing and professional customer service from Elizabeth in the repair department. She followed up with a phone call like she promised when my car would be ready. Also, the uplift service that is provided just adds an extra layer of support to make sure the customer is well taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Tommie Vaughn Ford has been my dealer for over 30 years.
Tommie Vaughn Ford has been my dealer for over 30 years. I have purchased many vehicles there and always have had great experiences. Service Department is phenomenal -they get it done quickly with great communication
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
No problems with the diagnosis of my vehicle. Service Advisor was straight to the point
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, thank you for taking the time out of your day to tell us about your experience. Safe travels!
Mr. Derek Merchant
I was very impressed with the level of customer service and communication from Carlos Perez!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kenneth Mings was so helpful and very acknowledged in our
Kenneth Mings was so helpful and very acknowledged in our needs and very kind. thanks for all you help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair