Reviews
Great Ford Dealership in Houston
Great service, quick turn around, super nice service folks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Good service department.
I have always been very satisfied with the service I received at Tommy Vaughn Ford. The staff are polite and respectful, and the waiting area is pleasant. If you are going to buy a Ford, this is a good place to do it.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer
Job done timely and well done. Never have had any problems with getting the job done.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. It's good to hear our team is living up to the promise of providing fantastic service to our customers.
Great Car Buying Experience
David Watson was very patient and accommodating throughout the purchasing process. I never got harassing phone calls while I was mulling over my purchase over the course of a few days. I appreciate David for taking the time to explain all of the features in the vehicle, as well as introducing me to other staff members that I will come to know on more detailed terms as I bring in my car for service. Sue in finance explained all the options and helped develop a payment plan that I could live with. Overall, what could have been an incredibly taxing process was made relatively painless from people that are dedicated and committed to the ideals and high standards of Henry Ford and Tommie Vaughn. I can't speak of when I'll make my next car purchase, but it will definitely be from David Watson at Tommie Vaughn Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ford Escape
Everyone was very helpful and friendly. Christy Zeh was able to find me what I was looking for and helped show me how to set up things in my new vehicle, and that was very impressive. I would definitely recommend Tommie Vaughn to anyone looking for a new Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you found us so helpful! We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
great service
excelent service, very friendly adviser, y took around 30 minutes for my car to get ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are more than glad to be of service, Ysabel. If you ever need any help, please give us a call!
Great and clean facility!!
Was in to have passage mirror changed and oil changed. Arrived early Friday morning, was thinking we're take three to four hours to complete both jobs. Was complete in two hours. This was great. Randy did a great job scheduling and the techs that did the mirror and oil Change did a fast and great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great staff, clean facilities, everyone friendly.
All the staff were very helpful, easy to get the financing, got me better rate than my credit union was offering. Sales person located the vehicle, including color that we were looking for, in another state and got it to the dealership within a couple of days of when we communicated with him what we were looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
This service department is the best In Houston. I have been to several other ford dealerships in Houston and none can compare. The advisors are always willing to listen and explain exactly what they fixed. Only place I go to get service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you had a pleasant experience here at Tommie Vaughn Motors. If there is anything else we can do for you, please give us a call.
Excellent facility and very friendly staff.
Excellent car buying experience. I would recommend this dealership to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase