Reviews
Great Service
Dave Watson is great always going beyond to help. Service has aways been great at Tommie Vaughan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Service!!
Quick Lane personnel were very courteous & helpful while I brought my vehicle to get serviced. I had no wait & the work was done perfectly without the wait. I highly will be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you had such a positive experience with us, Mike! Drive safe, and we'll see you on the road.
poor customer service
Made an appointment to get my truck looked at for "CEL". After a few hrs The service advisor Josh came out & advised me that the truck needed to "cool" off before they could get an accurate reading from the CEL & would need to keep the vehicle overnight. I thought this was odd considering I had a 7am appointment but agreed. I called the next day around mid morning to follow up & Josh informed me that the truck was giving multiple codes & didn't want to "throw" parts at it. I questioned Josh at what point would you make a diagnosis of the problem it has been a day & a half? He told me he would go talk to the tech & call me back, after an hour & half not hearing back from him I call him back. Josh tells me there is nothing wrong & the vechicle is running fine & there is not an issue. How is that? When you told me the truck was giving multiple codes. His response is " it happens sometime". So they return my turn to me with CEL still on & still running roughly. Not the service I was expecting from Tommie Vaughn Ford wasted 2 days of my time to tell me nothing is wrong. I'll try another dealer & hope to get a diagnosis but won't be returning to "Tommie Vaughn Ford".
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your honest feedback, Pat. We regret to hear we were unable to diagnose your vehicle in a more timely manner and we would like to do our best to make this up to you. Please reach out to us at (713) 869-4661 so we can understand the details of your particular situation and do our best to make this right, if we still can. We sincerely value your business and we hope we can turn your experience around!
Fast service
I bought my new car at another ford dealership but they could not help me get a few upgraded features. I called Yall and Bobby Harrel not only got the parts for me but also had them installed the same day I called. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
The service personnel were friendl & fast service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're so happy you enjoyed working with our staff, Richard! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service Experience
Staff was efficient and helpful. I was extremely pleased with the timeliness of the service. Thank you!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear of your positive experience with our location, Rachel. Exceptional deals and positive customer service come standard with the dealership. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!
Survey
happy car was fixed!!!!!! Richard Moreno did a great job in having my repaired and returned to me the next evening
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. Please let us know if there's anything else we can do for you. We hope to be of service again in the future!
Great Service
Brought my Escape in due to a Recall. Tommie Vaughn had are talking car for me and the Service personnel called the next day that my car was ready. It was effortless! How great to really have first class service! Thanks, Lynn Ringh
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Buying Experience!
My best car buying experience ever. Period. Amazing customer service, fair prices.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for your feedback, Jerome. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. It's good to hear our team is living up to the promise of providing fantastic service to our customers.
Great service.
I purchased a 2016 Ford Fusion hybrid. My experience was great. With helpful and curtious service by my salesman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase