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Tommie Vaughn Ford

(989 reviews)
Visit Tommie Vaughn Ford
Sales hours: 8:30am to 7:00pm
Service hours: 6:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 6:00am–6:00pm
Tuesday 8:30am–7:00pm 6:00am–6:00pm
Wednesday 8:30am–7:00pm 6:00am–6:00pm
Thursday 8:30am–7:00pm 6:00am–6:00pm
Friday 8:30am–7:00pm 6:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
New (832) 871-4760 (832) 871-4760
Used (713) 893-4280 (713) 893-4280
Service (832) 871-4616 (832) 871-4616

Reviews

(989 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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getting car serviced

I moved back home to Houston after living in Dallas for over 30+ years.. I was looking for a dealership to get my car serviced and this dealership came up on the Internet as being the closest to me. I was very pleased with the timeliness of getting my car service. Thank you,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Pleasant visit

My visit was pleasant which began with a cup of Community coffee. When i was told i needed New front brakss, I went to the showroom and talked to a salesman about a new future vehicle. When I returned, my Expedition was ready and waiting. They even took care of a flat tire.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for the wonderful comments of the team here at Tommie Vaughn Motors. We look forward to assisting you again in the future!

convenient

I think that in the future I will make an appointment for your quick service, as I had an unusual wait due to all of the customers. Also, when I got home a road hazard had damaged one of my tires. I went to Discount tires and they noted that one of my original tires had a bump (?) in it. Why wasn't this noticed at the service when they were doing the lube rotation etc?

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Tommy Vaughn Ford Excellent Experience!

This was the best car buying experience I have had in 40 plus years of buying cars! Shannon Stem ( sales rep ) was great and the Sales Manager was excellent also. I live over 200 miles from the dealership and we basically did the trade in price and new car price over the phone. Guess what, when I got to Tommy Vaughn in person the prices had not changed! My wife and I bought the car on the spot and picked it up the next day, needless to say she LOVES her new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words!

Completely Satisfied Customer!

The staff is always helpful and the service was excellent as usual as well as the wait time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Job Done Right

Tommie Vaughn Quick Lane worked me right in for the Works. I recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Purchased of a 2015 King Ranch F 150

Purchased a 2015 King Ranch F-150. Service and staff was very impressive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service

All was very satisfactory. Seems like items on recall should be expected and staffed accordingly. Half of my three days was working or waiting on recall service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Brian Barber

I have been dealing with David Watson for many years i feel i always get a great price he bends over backwords to help me the f 250 had a small isue but David has taken care of this very quickley and i apreciate this for sure . i will continue to buy and send friend as i have for years everyone has been very please that i have sent over there due alot to Mr. Watson so you guys keep up the good work and thanks Brian Barber ( P.S. I WISH YALL DIDNT GET RID OF THE FRRE OIL CHANGES )

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

It was my first time at this dealership. Customer service was great and truck was ready when promised!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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