Reviews
Pleasant buying experience
The dealership is low key, straight forward, honest, friendly and customer oriented. I purchased a Ford 2015 Edge and the entire experience was pleasant. Sales, service, parts, and Quick Lane were helpful and friendly, as was the financing staff. There were no hidden charges or dealer add-ons. I recommend them to anyone without reservation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are ecstatic to read your review of our location, James. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!
Car Service
My experience was very good. Our car was serviced in one hour and I was able to wait. Great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Staff was very nice and helpful, my Ford Fusion is awesome I love it!! And Mr. Watson was excellent, and very funny, he gave me a great deal!!! I would definitely recommend someone else to go purchase a vehicle at Tommie Vaughn Ford!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the feedback. If you need more help, our team is available to talk -- safe travels!
owner
3 out of 3 issues were resolved under warranty.... I am a little curious what the need was to have my truck driven 31.4 miles in order to fix a seat air conditioner, a faulty wiper arm and a software issue....Can someone please explain?
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
OUTSIDE SALES
2014 MUSTANG GT., SERVICE WAS GREAT AND ADVISOR WAS ON TOP OF THINGS
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks TVF!
Andrew does an amazing job of keeping everything flowing, even at the most hectic times. He keeps you up to date and takes time with every customer. Thanks for another great experience at TVF!.... one of your customers for life!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear of your positive experience with our location, Melanie. Exceptional deals and positive customer service come standard with the dealership. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
Excellent, as always
I have 2014 Ford F-150 with EcoBoost. Service is always prompt, professional and polite. I just cannot say enough good things about the dealership and the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words and review, Joseph. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
customer service
I was not fully satisfied with the service from the Office, because I did not get a completed checklist on my vehicle to explain what type of condition it is currently in. However the service advisor did give me some details as to what was going on with my automobile after I questioned her in-depth. I would have appreciated a little more friendly and caring customer service. Thank You
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Buying Experience
My wife and I purchased a 2015 Ford F150 at Tommie Vaughn last week. Everyone we encountered was very professional.Our salesman,David Watson,went the extra mile for us in making sure everything we asked for was taken care of.He even personally delivered our truck to us Saturday night.We will definitely recommend this dealership to all our friends and family.Great buying experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. We appreciate your positive review!
Fantastic Service
Laura Luna was great. We arrived their at 10am and drove off with our new Escape at 12:30pm. She was nice, helpful, and listened to what our needs were. I would definitely recommend Tommy Vaughn to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are glad you chose our dealership! The staff at Tommie Vaughn Motors always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!