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Tommie Vaughn Ford

(989 reviews)
Visit Tommie Vaughn Ford
Sales hours: 8:30am to 7:00pm
Service hours: 6:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 6:00am–6:00pm
Tuesday 8:30am–7:00pm 6:00am–6:00pm
Wednesday 8:30am–7:00pm 6:00am–6:00pm
Thursday 8:30am–7:00pm 6:00am–6:00pm
Friday 8:30am–7:00pm 6:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
New (832) 871-4760 (832) 871-4760
Used (713) 893-4280 (713) 893-4280
Service (832) 871-4616 (832) 871-4616

Reviews

(989 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Love Tommie Vaughn Ford

Great servic, quick in and out and comfortable waiting room. Love this dealership and all of their personnel!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, as always

Having problem with security system. Find what was causing the trouble and got someone in to fix it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Easy to do.

Not much to tell. My Escape was in for a recall repair. I called, made an appointment, took the car in at the appointed time, and it was repaired.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Exceptional Service

Salesperson Laura Luna went above and beyond my expectations in helping me locate the exact vehicle I wanted. I have the Z Plan which resulted in minimum profit for the dealership, but she still spent a lot of time tracking down the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellant Dealership

I bought 2015 F-250 King Ranch from Sam Powell fantastic experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My NEW 2015 F150

Everyone was nice and courteous, Mr. Stokey and Mr. Callahan. The parts department is also excellent. My husband and I appreciate all that was done for us during the entire process. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tommie Vaughn Ford

The service staff was excellent. I brought my 2009 Escape to repair a tire pressure sensor. It was done promptly. Although, I had to return about three hours later because I had trouble restarting my car. The service advisor had told me over the phone that it might be my starter but because of the oncoming holiday, the tech wouldn't be able to get to it until Tuesday. When I returned for help, another service advisor, came out to help me. Josh suggested that I might just need to replace my battery. He said that the Quick Lane could check my cold cranking amps faster than waiting for regular service. He was right, the gentlemen at Quick Lane replaced my battery. When my tire pressure sensor was replaced, supposedly my battery had been checked and everything was fine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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mother/wife

Routine oil change, quite a long wait but nothing good or bad.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Come back!

I basically was referred to them by my brother in law in 2013 where I bought my first car. Than again purchased in 2015 with great joy. What brings me back is the family oriented people they are.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you chose our dealership, Joao. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Haskel sevice tech.

Came in at 6:45 out by 8:30 Back to work. Great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your positive review, John. We always strive to provide excellent service with a professional and caring staff here at our location. If you need more help, our team is available to talk -- safe travels!