Reviews
Terrible Services
I brought my Ford Mustang there last Thursday and they send me home saying they are seriously behide schedule. They recommended I bring in my car early next Monday so they work on my car to fix the problem. I did bring my car early Monday morning and I called them to check the status 8 hours later. What they told me is that my car is still in the lot waiting in line to be checked. They also told me that I can come pick up my car if I can wait. I bought a Ford because it is made in USA. I will buy a Japanese car next time.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Worst customer experience with Service department
I brought my Ford Mustang there last Thursday and they send me home saying they are seriously behide schedule. They recommended I bring in my car early next Monday so they work on my car to fix the problem. I did bring my car early Monday morning and I called them to check the status 8 hours later. What they told me is that my car is still in the lot waiting in line to be checked. They also told me that I can come pick up my car if I can wait. I bought a Ford because it is made in USA. I will buy a Japanese car next time.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Warranty Service
Courteous, polite, prompt service. Completed my warranty issue in a timely allowing me to be on my way. Very happy with Service Advisor Liz Bell.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear everything was completed quickly and to your satisfaction, Stacy! Thank you again for choosing Tommie Vaughn Ford!
Great service
I went in for a oil change I did not have a appointment. I was in and out in less than 30 minutes
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad everything was completed to your satisfaction, Sergio! We look forward to your next visit!
Title
My ratings above speak for themselves. I cannot say enough for the service I received. Furthermore, if I can express my feelings in less than fifty characters, why waste space with useless words.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
prompt, professional service
prompt, professional service. Great buying experience and easy customer service for required maintenance
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jimenez Ford Purchase
The only suggestion that i would make is that the salesperson seemed a bit inexperienced and did not take time to explain all the features of the truck. it would have been nice to understand something like the diesel exhaust fluid before i drove off. Thank you.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Repaired but not finished
The repair service performed well, but it took longer than planned. I am disconcerted that there are no parts to repair my car's transmission and there is no projected date for the parts to be available.
- Customer service —
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your honest feedback, William. We will continue to work hard to be better for all our valued guests.
Very easy car purchase
David was awesome! He made it very easy to purchase.. needed a lot of detail for commercial up-fit and he had measurements instantly. He gave me price that worked and rebates made it worth quick purchase. Very easy to buy - all papers ready for signature for finance.. no problems at all. Very easy and smooth process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great customer service
The buying experience went well and fast till I had to wait an hour for the car to be cleaned up. The salesman was great but it took longer to get my car cleaned up then to buy it
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your business and for your wonderful review, Michael! Please let us know if you ever have any additional questions! Safe travels!