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Tommie Vaughn Ford

(989 reviews)
Visit Tommie Vaughn Ford
Sales hours: 8:30am to 7:00pm
Service hours: 6:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 6:00am–6:00pm
Tuesday 8:30am–7:00pm 6:00am–6:00pm
Wednesday 8:30am–7:00pm 6:00am–6:00pm
Thursday 8:30am–7:00pm 6:00am–6:00pm
Friday 8:30am–7:00pm 6:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
New (832) 871-4760 (832) 871-4760
Used (713) 893-4280 (713) 893-4280
Service (832) 871-4616 (832) 871-4616

Reviews

(989 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service Work

The Service staff is great to work with, especially Liz! I need to have my daughter's 2005 Focus gone over for reliability before we send her away to college, and they understood the situation and provide honest and accurate feedback on what items to address. Their estimates for the repairs and the actual costs were within $20 buck of each other. The repairs were actually lower than the estimate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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BEST DEALER IN HOUSTON

WHAT CAN I SAY....GREAT DEALERSHIP!! LOOKING FOR A NEW CAR OR TRUCK?? TOMMIE VAUGHN IS THE ANSWER. SERVICE?? GREAT!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We set high expectations for ourselves so it's gratifying to hear you had a great experience with us, Frank. We're glad everything was completed to your satisfaction! Take care!

Trust and Dependability

For as long as I buy Fords, I will depend on Tommy Vaughn. The service center is the best. I won't take my '02 T-Bird anywhere else. I know the care it gets there (thank you Bobby) is well thought out as far as the car is concerned and my investment. Thank you for all you do to keep me and my yellow bird rolling down the road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Linda, thank you for writing this fantastic review and giving our dealership such a high star rating! If there is anything else we can do to assist you, please let us know! Take car!

survey

I had a radio issue that required replacement of a mother board. All went well once the radio guy eventually showed up at 11 am.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Exceeded Expectations

Purchased 2006 F250. Was in Houston for a family member's quarterly MD Anderson visit. Had been considering purchasing a Chevrolet Truck in my hometown so thought I would check out the "Big City" inventories while in Houston. The low mile F250 popped up during an online search so thought I'd go look at it. The truck was as described and the salesperson was surprisingly attentive and enthusiastic. The sales manager was very professional and honest. The F&I manager was prompt and helpful. They said what they'd do and did what they said. It's good to know there are still good honest car guys and a neighborhood dealership that know how to treat people. Tommie Vaughn Ford far exceeded my expectations of a "Big City Car Dealer"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great process

Sam Powell did a great job setting everything up. I did the entire process from a different city and came into pick my truck up one weekend. Wonderful job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate your feedback of your recent visit with us at Tommie Vaughn Ford, Christopher! All of us here truly value your business and look forward to your next visit!

Quick repair

I have a 2009 Ford Edge that I just love. My sunroof stopped working, of course while opened so I took to the dealership right away due to all the rain we've been having & was expecting more that day. I was surprised that a representative did not come out to the car to greet me & take my information as done in the past. My Service Advisor, Paula Restivo was not very personal, she made me feel rather dumb. Upon picking up my vehicle, the young lady that helped me was extremely friendly, helpful & made my waiting time for them to bring my vehicle up very enjoyable.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Tommie Vaughan review

Tommie Vaughan was most helpful. They used all the information available to make my purchase sucessful. The vehicle fits my needs to a "T". Service and staff was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

David, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Great service

Tommy V is the best. Been a customer for years and plan to continue that relationship.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Check up

30,000 mile check up....was in and out in 45 minutes...Great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Lynn! Here at Tommie Vaughn Motors, we truly value you and your business and we hope to see you again!