Reviews
Excellent, friendly service
Richard Ruffino did an excellent job helping us to evaluate and compare the various vehicles we were considering. Richard is very knowledgeable and patient. We never felt pressured to make a decision. He merely provided all of the information we needed. Richard also researched all discounts and rebates that were available to us making sure that we got the best price possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ellen, thank you for your wonderful comments of our Staff and your experience with us! We sincerely hope we can continue to do business with you and look forward to your next visit!
The Works
The Quick Lane experience was great. I was in and out in about 40 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Survey
2015 Mustang. the service dept at Tommie Vaughn is lacking. Takes too long for oil change. 4-5 hours is much too long. The sales and finance depts are great. Thats the only reason I keep going to Tommie Vaughn, but I don't know how long I will keep coming to the Service Dept. It needs some revamping.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
The service was great did exactly what I ask with no extra sales pitch! Great staff!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Satisfied customer!
I purchased a 2015 Escape SE. The process was very simple. I went on-line, browsed the inventory, found the car with the options I wanted, then called my salesman, David Bagby. I took my trade-in to the dealer, received my appraisal on the spot, got a fair price, then signed the paperwork. The car went to make-ready, and in about three hours, start to finish, I drove out with my new car. Working with David and Tommie Vaughn is very simple and easy. That's why I will continue to be a Tommie Vaughn customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate your feedback of your recent visit with us at Tommie Vaughn Motors, Sam! We always appreciate feedback from our customers, and it makes us feel good to know that our team did right by you. Safe travels!
Great Work, Quick, Professional Service
Quick Lane is the name of the game. Service was quick and employees were very professional. No complaints what-so-ever. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Place
I order the vehicle and it was waiting on me to purchase it. Pretty quick and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your review, Dwaine! Please let us know if there is anything else we can do for you! Safe travels!
Great customer service
My husband took vehicle in and had excellent customer service. Tommie Vaughn always meets our expectations. Our salesman Thad Free is excellent. Also Andrew Johnson the quicklane manager is Excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vivian, your positive review means a lot to us and we're happy we could help you! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great service
Thanks : Bought Transit cargo van 2015 New Servic is good and staff very helpful Thanks Gul Mohammed
- Customer service 3.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service was satisfactory.
Service was satisfactory. The wait for an oil change was an hour and a half.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback of your recent visit with us at Tommie Vaughn Motors, Eugene! We're glad everything was completed to your satisfaction! Take care!