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Nissan of St Augustine

(488 reviews)
Visit Nissan of St Augustine
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 11:00am–7:00pm Closed
New (888) 364-6567 (888) 364-6567
Used (904) 689-8207 (904) 689-8207
Service (904) 689-8312 (904) 689-8312

Reviews

(488 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of St Augustine from DealerRater.

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I Received Excellent Service at Nissan of St. Augustine

I was searching for a used 4 Wheel Drive Truck and sales associate Alex Tillit helped me find a Frontier that was in my price range and patiently answered all my questions. He showed me many different trucks until I found one that was just right for me. Alex went above and beyond to make me feel comfortable answering all my questions until I felt comfortable with my purchase. I would recommend this Nissan dealership to anyone in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Service!

Outstanding! Everyone I dealt with was courteous and customer focused. The work was completed on schedule according to the estimate. I will be back for sure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Service was normal/fine as usual. DISPLEASED THAT...

Service was normal/fine as usual. DISPLEASED THAT EMPLOYEES WERE NOT WEARING MASKS INTERFACING WITH THE PUBLIC, very disappointed that masks would not be required.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Gail, Thank you for taking the time post a review. At Nissan of St. Augustine, we greatly care about the well-being of our customers, as well as our staff members at this very difficult time. In addition, we strive to adhere to all local government and state ordinances to provide a safe environment and diligently work to enforce it. We're sorry you may have experienced something out of the ordinary during your recent visit. This matter will be addressed immediately with our staff members. If you have any other concerns, please feel free to contact me at your earliest convenience. Respectfully, Will Barnes General Manager (888) 653-4170 WBarnes@NissanStAug.com

Excellent customer service

The customer service is always good at this dealership. They greet me with a smile and a polite hello. The man who worked on my car was done servicing and checking my car within a short length of time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We have been family for 8 yrs and it just keeps getting...

We have been family for 8 yrs and it just keeps getting better. I feel very important and they make me feel very valued. Iove. Nissan of St. Augustine.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ritabohon, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

My experience was good...am very happy with my new to me...

My experience was good...am very happy with my new to me purchase. My salesperson was helpful and courteous. Am pending arrival of loan documents, but the dealership has no direct control of that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you so much again for your feedback! We hope you have a great day!

Fast, Friendly and Professional

As always, treated well from arrival to departure. Came in for 30K service and Recall maintenance on my Murano. Appreciated the social distancing but surprised no one was wearing masks...which has been the standard in doors most everywhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Nissan Of St. Augustine

Super happy with the level of service I received. I was...

Super happy with the level of service I received. I was on vacation and your service department got me in and out in the same day! Marvin in the service department was friendly and quick to have his department analyze the problem. They replaced a transmission control module, battery and serviced a recall all in the same day. Thank you for providing excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Came in for a Murano and walked out with a great deal

Came in for service as the service department is great. Was thinking about trading in and met Tim. He was helpful and outgoing but not overbearing like many car salesmen. I walked into the dealership around 8:30 and was on the way home by 1:00 with a new Murano.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

Service Department

I always have a good experience when I bring my car in for service. Everyone in the service department is so friendly and they explain everything they’re doing and don’t try to do things that aren’t necessary. Cynthia and other members of the department are why I keep coming back.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!