Nissan of St Augustine

At Nissan of St. Augustine we are committed to honest, competitive, up-front pricing on our new and pre-owned vehicles. It’s unfortunate that there was miscommunication and you are unhappy over the pricing. We value our customers and truly appreciate the time they spend to share their opinions. I would like the opportunity to discuss this issue with you personally. If you have the time, please contact me directly to discuss this issue. Respectfully, Will Barnes General Manager (888) 653-4170 WBarnes@NissanStAug.com

Hi Rtl2u2, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

We regret to hear your experience was not exemplary. At Nissan of St. Augustine, we strive to provide our customers with a first-class experience when they visit our store and are sorry to hear that we missed that goal with your recent visit. We can assure you that the experience you are describing is not typical, and we take this feedback very seriously. This is not the way we do business and we would welcome the opportunity to make things right by you and to earn your business back. If you have the time, please contact me at your earliest convenience to discuss this issue. Respectfully, Will Barnes General Manager (888) 653-4170 WBarnes@NissanStAug.com

Thank you for your response to my review. I’m still extremely disappointed in the services received at your dealership. I’m quite upset about the amount of time and gas that I had to waste attempting to resolve this very simple issue. The lack of attention from your staff has unnecessarily cost me additional money. The issue with my vehicle has been resolved by another dealership since I was displeased with the outcome of my two visits to your service department. This resolution and correction was not free. I feel that I need to be financially reimbursed for my time and money wasted.

Sbohren1, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Arp8499, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (904) 794-9990 so we can work towards a resolution. We look forward to hearing from you.

Neveragain, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (904) 794-9990 at your earliest convenience and we will do our best to resolve this with you.

Niel, While we appreciate your feedback, we are very sorry to hear you feel this way about your time at Nissan of St. Augustine. Our staff strives to make all of our customers feel like a valued member at our dealership and we apologize if we did not achieve that for you. I want to personally apologize for any miscommunication regarding your license plate. If you have the time, please contact me directly to discuss this issue. Respectfully, Will Barnes General Manager (888) 653-4170 WBarnes@NissanStAug.com

Hi Neveragain, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (904) 794-9990.

Mr. Barnes: Why should I try to contact you directly? The number you gave isn’t your direct one. Your direct number is listed on your web site. I’ve called you four times over the past two months at the number you give and you haven’t answered. Turning this around, my experience shows you yourself don’t contact customers directly. On the day after my purchase from you, I received an e-mail from your business manager, but signed by you. I e-mailed you three times. Only once did you reply. And that was to direct others. I Cc’d you in an e-mail letting you know all issues were resolved. I didn’t hear from you or anyone else at your dealership saying something like “We are glad you, our customer, has gotten everything needed.” From my experience with Nissan of St. Augustine, I expect any contact to be useless to me. Therefore, I won’t waste my time by contacting you. Maybe you should look at the pattern of bad reviews across the internet to see that your responses don’t seem to help dissatisfied customers. Those reviews show me you and your employees repeat the tactics that garner bad remarks year after year.

It’s difficult to believe you do not find this type of behavior acceptable. Reviews indicate you and your employees repeat practices that garner bad remarks year after year. You say you would like to get more details about this. You already have all the details. They are contained in the e-mails I have sent you, many of which you didn’t answer. I have previously reached out to you by phone. Only once in the past seven months did anyone, from the salesman to the general manager pick up. I see no reason to call you.

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you so much again for your feedback! We hope you have a great day!

We are sympathetic to your situation however; there was no expressed interest in an automatic lift gate at the time of your purchase. We did offer to trade to the next trim level with the automatic lift gate but there is an increase in the price. At this time all avenues to rectify this issue have been exhausted. We welcome the opportunity to assist you with any other matters. Respectfully, Will Barnes General Manager (888) 653-4170 WBarnes@NissanStAug.com